THIS SITE

Information for

Student Computing Consultant program

Our Student Computing Consultant (SCC) program is a unique program that gives Undergraduate students the chance to work part time to help their fellow students with technology.

Our SCC's are able to help out their peers and gain hands on computing experience. The SCC program has 12-14 Undergraduate student staff positions per term. SCC’s provide support from two locations (Residences and the Library IT Service Desk). If you’re interested in the position, please fill in the application form, making sure to attach a resume and cover letter.

 

How can I become an SCC?

 

To become an SCC, you must apply for the position and be selected after going through our interview process. Here’s what we require from you, and here’s what you can expect in return:

 

What we require:

  • The best customer service skills
  • A willingness to learn
  • A passion for technology
  • A dedication to helping others

Our expectations:

  • You will be available to work 8-12 hours per week
  • You will attend our mandatory training and team meetings
 

Benefits:

  • A great way to gain work experience
  • Guaranteed spots in Residence
  • Looks great on resumes, reference letters can be provided
  • Hands on experience working with technology and networked computers
  • Great way to learn valuable customers service and communication skills
  • Opportunities for co-op and full-time employment
  • Professional development opportunities
  • Competitive rate of pay

Duties:

  • Work at the IST Service Desks, answering phone calls, emails, and in person inquiries
  • Provide front line technical support on networking issues in student rooms
  • Remove virus’, malware, and root kits on student computers
  • Help students with on campus systems
  • Be part of the after-hours support structure for the University
  • Work on professional development and training for future terms
 

      Need help?

      IT Service Desk Logo

      Monday - Friday,
      8:30 a.m. - 8:30 p.m.
      Saturday/Sunday,
      12:30 p.m. to 8:30 p.m.

      Email: reshelp@uwaterloo.ca
      Phone: 519-888-4567, ext. 33538