Wireless access

Wireless networks 

In addition to offering an enabled Ethernet jack for every student in Waterloo Residences, wireless access is provided in all residence rooms and common areas. In addition to buildings in residence, wireless access is available in all on campus buildings.

When connecting to ResNet's wireless network, there are two available networks:

  1. We recommend using eduroam as your primary connection - your eduroam user ID is your WatIAMid@uwaterloo.ca. The eduroam network offers secured, encrypted Internet connections after authenticating on the network with WatIAM credentials (same as Quest username and password).
  2. If you require access for a gaming device that cannot authenticate, please contact reshelp@uwaterloo.ca or call 519-888-4567 ext 33538.
  3. To maximize your experience on our wireless network, it is recommended to use a device with support for the 5 Ghz wireless frequency.

Please visit the Connection guides page for instructions on how to connect to available networks.

Troubleshooting hints & Tips

  • We have a limited number of devices available to sign out (free) to convert the wireless signal to a wired ethernet port in the CLV-North community. You can contact reshelp@uwaterloo.ca to request one of these devices if you require one.
  • Make sure your computer's wireless antenna is turned ON. Many laptops have different keyboard shortcuts and physical switches to turn wireless on or off.
  • Make sure you are in range of a wireless connection. Wireless is available in all residence buildings, common areas, lounges, and all buildings on campus.
  • Remove previous history of saved connections to Waterloo networks and try again.
  • If you are still experiencing issues, or if you notice an area where signal strength is low, please Contact us.

Wireless routers

Personal wireless routers conflict with the University’s wireless access points, and are not allowed on the network. If we detect a wireless router, we will disconnect it (and the port that it is attached to).

  • Wireless printers that broadcast a wireless network are equally disruptive to our wireless network, and are also not allowed in residence.

Downloading on wireless

We recommend doing large sized downloads over the wired connection. The same policies that apply to your wired connection, also apply to the wireless connection

Need help?

IT Service Desk Logo

Monday - Friday,
8:30 a.m. - 8:30 p.m.
12:30 p.m. to 8:30 p.m.

Email: reshelp@uwaterloo.ca
Phone: 519-888-4567, ext. 33538


I'm having problems connecting!

  • Refer to the Connection Guides on how to connect your device to Eduroam.
  • If you are still unable to connect, please contact the Residence IT Service Desk or call us at 519-888-4567, ext. 33538 for information and assistance.

Am I allowed to download stuff on wireless?

We recommend doing large sized downloads over the wired connection. The same policies that apply to your ResNet connection apply to the wireless Internet connection.

See guidelines on Use of Waterloo Computing and Network Resources.

Can I use a router in my room?

If you have multiple devices to connect via Ethernet, you can sign out a limited supply of wired routers available at the Residence IT Service Desk. If you use your own router, please disable wireless as the personal network causes interference with our wireless network.

Note: Personal Wireless routers  conflict with the University's wireless access points and are not allowed on the network. If we detect a personal wireless router, we will disconnect it (and the port it is attached to) without notice.  Wireless printers are also not allowed on the network and are considered a personal wireless router.reshelp@uwaterloo.ca