Waterloo Residences acknowledges that we live and work on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land promised to the Six Nations that includes ten kilometers on each side of the Grand River.
In addition to offering an enabled Ethernet jack for every student in Waterloo Residences, wireless access is provided in all residence rooms and common areas. In addition to buildings in residence, wireless access is available in all on campus buildings.
When connecting to ResNet's wireless network, there are two available networks:
- We recommend using eduroam as your primary connection - your eduroam user ID is your WatIAMid@uwaterloo.ca. The eduroam network offers secured, encrypted Internet connections after authenticating on the network with WatIAM credentials (same as Quest username and password).
- If you require access for a gaming device that cannot authenticate, please contact email@example.com or call 519-888-4567 ext 33538.
- To maximize your experience on our wireless network, it is recommended to use a device with support for the 5 Ghz wireless frequency.
Please visit the Connection guides page for instructions on how to connect to available networks.
Troubleshooting hints & Tips
- We have a limited number of devices available to sign out (free) to convert the wireless signal to a wired ethernet port in the CLV-North community. You can contact firstname.lastname@example.org to request one of these devices if you require one.
- Make sure your computer's wireless antenna is turned ON. Many laptops have different keyboard shortcuts and physical switches to turn wireless on or off.
- Make sure you are in range of a wireless connection. Wireless is available in all residence buildings, common areas, lounges, and all buildings on campus.
- Remove previous history of saved connections to Waterloo networks and try again.
- If you are still experiencing issues, or if you notice an area where signal strength is low, please Contact us.
Personal wireless routers conflict with the University’s wireless access points, and are not allowed on the network. If we detect a wireless router, we will disconnect it (and the port that it is attached to).
- Wireless printers that broadcast a wireless network are equally disruptive to our wireless network, and are also not allowed in residence.
Downloading on wireless
We recommend doing large sized downloads over the wired connection. The same policies that apply to your wired connection, also apply to the wireless connection
See our guidelines on Use of Waterloo Computing and Network Resources