HR Technology Renewal Program

What is the HR Technology Renewal Program?

The HR Technology Renewal Program includes a modernized upgrade to the Human Resource Management System (HRMS); a move to meet strategic goals aimed at serving the university better. The program, which is made up of multiple related projects, is the baseline of HR employee data and automated processes in the department. This project will redesign internal processes before implementing technology to improve user experience both internal and external to HR.

The program’s mission is:

Leveraging technology to improve the customer experience.

Why change?

The University of Waterloo is consistently ranked as Canada’s most innovative university. In order to nurture the speed at which the university is growing, Human Resources (HR) is taking this opportunity to improve on the processes and technology it uses to serve users.

HR currently uses PeopleSoft and current support will run out as of February 2018. HR is taking this opportunity to improve efficiencies and redefine processes. A Business Process Improvement project is underway to redefine HR processes to increase efficiency based on the requirements of an evolving workplace. Technology will then be utilized to support the newly defined business processes, providing users with a streamlined experience.

Project scope

The HR Technology Renewal Program will include:

  • Business Process Improvement Re-design
  • Core Human Resource Management System (HRMS) including Payroll implementation
  • Talent Acquisition system (Recruitment) implementation
  • Pension Administration System, called Ariel by Morneau Shepell
  • Automated forms implementation, including online hiring forms and workflow

Once a core technology product is selected, additional project workstreams will be identified.

Program governance

This program will have a governance structure similar to other Programs at the University. The structure will include Program Sponsors, a Steering Committee, a Management Committee, and various project teams made up of HR staff, IST staff, and vendor resources, as appropriate.

Steering Committee

  • Bruce Campbell, Chief Information Officer, Information Systems & Technology (IST) (Executive Sponsor)
  • Marilyn Thompson, Associate Provost, Human Resources (Executive Sponsor)
  • Kenton Needham, Director of Human Resources (Program Sponsor)
  • Satyendra Singh, Director Enterprise Systems, IST
  • David Kibble, Director Portfolio Management, IST

Management Committee

  • Daryl Dore, Assistant Director, Enterprise Systems, IST
  • Kimberley Snage, Assistant Director, Operations, HR
  • Marg Stephenson, Manager, Financial & Human Resources Management Systems, Enterprise Systems, IST
  • Rahul Racharla, Financial and Human Resources Management Systems, IST
  • Nitish Khiria, Projects and Technology Manager, HR
  • Shona Dunseith, HR Process Manager, HR
  • Wendy Hague, Program Manager, IST
  • Danielle Scholz, Project Manager, HR

Pension oversight

The budget for the pension administration system is managed outside of the HR Technology Renewal Program. The Pension & Benefits Committee has delegated the administration of the pension plan to Human Resources but maintains oversight.

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