University of Waterloo Support Services

AccessAbility Services (academic support for University of Waterloo students who have both permanent and temporary disabilities)

Counselling Services (support for students in the personal and  interpersonal functioning of our diverse university community.)

Health Services (primary medical care for all registered University of Waterloo students)

Occupational Health (support for employee health)


Service disruptions

The University disseminates information regarding a temporary disruption in services such as elevators, washroom facilities, access to IT etc.  Notices are posted including estimated timelines and that every effort is made to ensure that the public is notified.  Please note that classroom change or cancellations will be disseminated via Waterloo LEARN wherever possible.

Barriers to Customer Service

The University of Waterloo has established a feedback process so that persons with disabilities are able to comment on the provision of goods or services provided to them.

If you have experienced a barrier to access goods or services please contact HR Help by phone (519-888-4567 ext. 35935), email, fax (519-746-3242) or in person at East Campus 1

We will collaborate with you and all university departments and services to remedy the barrier and to create a reasonable outcome with the goal to create an equitable opportunity for all customers of the university.

If you experience a barrier outside of regular office hours (8:30 - 4:30 EST) please contact Plant Operations and/or Police Services.

Police Services

on-campus extension  ext. 22222

Press the red University of Waterloo Police button on any Bell pay phone on the University campus (this is a free call on campus)

Plant Operations

24 Hour Service and Maintenance Line - ext. 33793


Finding Your Way

Routes and Buildings

The campus map shows accessible entrances, accessible parking, location of help lines, and construction sites.  The map responds to both your mouse and your keyboard. Use the arrow keys for scrolling and "-" and "+" for zooming in and out.

Plant Operations have floor plans and photos for most UW buildings. These are categorized by the name of the building followed by the floor number. Note: you will need to provide your UW userid to view the floor plans. Residence building floor plans are restricted to Plant Operations staff and other selected groups only!

This alphabetical listing of campus buildings provides information on accessible entrances, location of accessible washrooms, elevators, telephones and accessible parking close to the building.


Accessible parking spaces are available in designated areas across campus. Parking Services have established a guideline to assist with the process of determining alternative campus parking arrangements for persons with disabilities or temporary medical conditions.

A University of Waterloo permit along with a Ministry of Transportation permit must be displayed to park in an accessible parking space. Daily permits can be purchased at Parking Services or pay and display machines where applicable.


The University of Waterloo will communicate with a person with a disability in a manner that takes into account his or her disability and right to an equal opportunity and support individual needs (i.e. alternate format) upon request.

Please contact HR Help to request assistance.

Web Resources

The Web Resources website is a “hub” for accessing up to date web related information at Waterloo and campus-wide web guidelines and policies pertaining to websites, including accessibility resources.