Accessibility for Ontarians with Disabilities Act (AODA) Initiatives at Waterloo

The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005 with the goal of making Ontario accessible for people with disabilities by 2025.  The Act consists of 5 standards:  Customer Service, Information and Communications, Design of Public Spaces, Transportation, and Employment. 

The University of Waterloo is committed to making our campus communities inclusive and accessible for persons with disabilities studying, visiting or working at Waterloo. 

Access information on all 5 areas of the AODA standards and see what Waterloo is doing to promote accessibility and ensure equitable access to services and facilities.

External Legislation links

ACCESSON is a source of information on legislation and accessibility standards for the province of Ontario.

Disability and duty to accommodate

Accessibility for Ontarians with Disabilities Act



University of Waterloo:  Provision of University Services and Goods to Persons with Disabilities Policy

The University of Waterloo has a long standing commitment to support the participation and access to university programs, services, and facilities by persons with disabilities. To continue with this commitment and to honor obligations set by the Accessibility for Ontarians with Disabilities Act (AODA), the University will strive to undertake reasonable efforts to provide goods or services in a way that respects the dignity and independence of persons with disabilities.

The University will ensure that customer service training is provided to staff, faculty and student leaders who interact with the public and that procedures regarding use of assistive devices, service animals, access to support persons, notice of temporary disruption of services, and what to do if a person is having difficulty accessing university goods or services is communicated to the public.  Refer to Policy 33.

Additional University of Waterloo initiatives to promote accessible customer service for students and campus visitors with disabilities can be found at:

Policies, Procedures and Practices (DOC)

University of Waterloo Accessibility Plan (under revision)

Access to service animals

The University allows persons with disabilities to be accompanied by their guide dog or service animal in areas that are open to the public, unless the animal is excluded by another law.

If a service animal is excluded by law in certain areas e.g. food service preparation, we will use other measures to provide services to the person with a disability.

Access to support persons

The University permits people with disabilities who use a support person to bring that person with them while accessing goods or services in premises open to the public or third parties.

Where admission fees are charged, we will provide notice ahead of time on what admission, if any, would be charged for a support person of a person with a disability.

Assistive devices

The University of Waterloo will make every effort to ensure that people with disabilities are allowed to use their own personal assistive devices to access goods and use services. We will also ensure that staff are aware of devices and technology available to support persons with disabilities, such as access to FM Systems to amplify sound for those with hearing impairments, TTYs, audio recorders, wheelchairs, etc.

If you require assistance or would like more information please contact us by email, phone ext. 35935, or in person at East Campus 1.

If you experience a barrier outside of our regular office hours, please contact Plant Operations and/or Police Services for 24 hour service.