Customer service standard

AODA accessible customer service training requirements

All University of Waterloo employees whether full-time, part-time, or contract are required to complete the Customer Service Training. 

You can access the training through the LEARN homepage in three simple steps:

  1. Login using your University nexus username and password (same as myHRinfo)
  2. Click the “Self Registration” link at the top of the page
  3. Select “Accessibility Training” from the list – you have the choice of reviewing the transcript for all sessions or completing the interactive modules online

If you have any questions regarding the training, including its content, please contact Joyce Barlow, AODA Specialist at: or extension 30520. If you experience any issues when logging into LEARN, please contact for assistance.