Workday Support Centre Update

Thursday, February 7, 2019

For the past month, since the launch of Workday, the Workday Support Centre has been busy assisting employees with the transition to the new HR system. In January, we had more than 9000 unique log-ins to Workday.  As of February 11th, support for employees will continue to be available by phone (extension 33000) and email (workday@uwaterloo.ca), however EC1 1004 will no longer serve as a drop-in centre.

If you require hands-on assistance with Workday, you can book an appointment through the Workday email. Please see the table below for information on who to contact for which type of inquiries. For manager inquiries, contact your Human Resources Partner.

Human Resources Main Contacts

Contact Inquiry
workday@uwaterloo.ca
  • How to use Workday/Workday functionality
  • Workday training/booking an appointment for help
  • Workday security and log-in issues
  • Workday onboarding
payroll@uwaterloo.ca
  • T4/T4A
  • TD1/TDON1 tax elections
  • Pay cheque/pay statement
hrhelp@uwaterloo.ca
  • Benefits and benefit enrollments
  • Leave of absences and vacation
  • All other general HR inquiries