Change Management: Services

Change is constant. Understanding and strategically addressing the impact change has on an individual, a team or an organization can directly influence change initiative outcomes.

Under the direction of the Chief Human Resources Officer (CHRO), the University of Waterloo offers a campus wide streamlined approach to managing change initiatives and is committed to supporting employees as they navigate through change.

Managers leading change have access to a variety of services, equipping them with the necessary skills and tools to support their team members, anticipate areas of resistance and proactively address concerns to optimize change results.

Services offered include: consultation with Change Management Prosci certified representatives and access to tools and templates.


Change Management Prosci certified representatives

Certified in the Prosci change management methodology, the Change Management Advisor (CMA) and Human Resource Partners (HRPs) at the University of Waterloo are well-equipped to support and guide change leaders with the implementation of the change.

To effectively inform the change implementation plan, managers and supervisors are encouraged to consult with change management certified team members prior to beginning any change initiative. 

Benefits of an assessment include:

  • Receipt of advice and guidance on the implementation of the change
  • Review University policies
  • Consideration of existing processes, technology and organizational structure
  • Recognition of impacted groups

The Change Management Advisor (CMA)

Reporting to the CHRO, the CMA is responsible for supporting University-wide change initiatives and strategic initiatives. Special requests outside of these criteria will be assessed on a need and resource availability basis.

For a given change initiative, the CMA will perform one of two possible roles: they will offer consulting services, or they will be designated as the change leader for the project.

Services provided by the Change Management Advisor include:

Service Consultant Change Leader
Provide advice and guidance on the implementation of the change X X
Define the Change Management Strategy and create a Change Management Plan X
Support and guide sponsors, leaders of change, or change project team members through the given change initiative X X
Prepare the Change Management Team X
Collect and analyze feedback, diagnose gaps, manage resistance and implement corrective action plans as needed X
Coming soon: Offer a Change Management Health Check (CMHC) service X
Report on the success of each phase of the change initiative X

The Human Resource Partner (HRP)

At the Faculty, unit and department level, the Human Resource Partner’s (HRP) are Change Management certified and apply Change Management techniques as part of their ongoing support of managers across campus.

Please contact your HRP to discuss your change initiative.

The Project Management Office (PMO)

The PMO provides PM support to campus. In addition to overseeing the given project, a number of Project Managers within the PMO are also versed in CM methodologies and can provide ongoing support for IT related projects.