Concerns related to human rights issues or workplace harassment can sometimes become overwhelming given the complexity of the issues, strong emotions and perceived costs. Conflict Management & Human Resources (CMAHRO) staff are available to meet with individuals and assist in developing an effective response. A thorough discussion of issues, policies, resources, confidentiality and outcomes can often address feelings of uncertainty.
Managers/Supervisors
A manager's or supervisor's role is extremely important in responding to human rights complaints or workplace harassment given the legislative responsibilities, potential impact and varied responses. These, combined with the relative infrequency of such complaints, can make it difficult for managers to navigate a complaint through to an effective resolution; this creates a prime opportunity for managers and supervisors to consult with CMAHRO staff.
CMAHRO acts as a primary resource providing managers and supervisors with an opportunity to discuss a variety of topics related to their role. A sampling of those topics is below:
- Issue identification
- Policy and legislative implications
- Resources and support
- Formal versus informal responses
- Confidentiality
- What's my role?
- Option development
Managers and supervisors may consider CMAHRO's Conflict Management Services when reviewing and assessing appropriate informal responses. Where an informal response to a complaint has been unsuccessful or deemed to be inappropriate, assistance with a formal investigation of a complaint ranging from one-on-one consultation to full investigation can be provided.
CMAHRO's role in an investigation is to review the issues, evidence, facts and interpretation, and potential breaches of university policy. Managers and supervisors retain the responsibility for final determination and remedy.
Education
CMAHRO staff are available to provide educational services on a variety of topics:
- Sexual harassment
- Harassment and discrimination
- Workplace harassment
- Responding to human rights complaints: supervisory responsibilities
- The Ontario Human Rights Code
- Diversity management
Educational services can be tailored to address specific concerns and can often be part of an effective response to address broader departmental / school concerns.