CMHR103: Verbal De-Escalation and Crisis InterventionExport this event to calendar

Wednesday, January 22, 2020 — 9:00 AM to 12:30 PM EST

Who: Students, Faculty, and Staff

What: Join a Crisis Prevention Institute’s (CPI)-certified instructor for this highly interactive and valuable training.

How: This workshop enables you to build confidence to effectively deal with potentially hostile, angry, and/or frustrated stakeholders, both internal and external to the workplace. Upon completing this training, you will:

  • be aware of how crisis situations evolve and develop
  • be able to examine the non-verbal and verbal elements of communication that impact a crisis situation
  • have practiced de-escalation strategies
  • know how to set limits with individuals who are verbally aggressive and potentially non-compliant
  • understand the reciprocal relationship between one’s own behaviour and the behaviour of others
  • leave with coping mechanisms to maintain professionalism
  • learn from crisis situations

In-person, 3.5-hour workshop, in a small-group setting.

Location 
NH - Ira G. Needles Hall
3318
200 University Avenue West

Waterloo, ON N2L 3G1
Canada

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