CMHR103: Verbal De-Escalation and Crisis InterventionExport this event to calendar

Monday, December 16, 2019 — 8:30 AM to 12:00 PM EST

Join a CPI-certified instructor for this highly interactive and valuable offering. This workshop enables participants to build confidence to effectively deal with potentially hostile, angry, or frustrated stakeholders, both internal and external to the workplace.

In the Prepare Training Course, you will:

  • learn how crisis situations evolve and develop
  • examine the nonverbal and verbal elements of communication that impact a crisis situation
  • practice de-escalation strategies
  • learn how to set limits with individuals who are verbally aggressive and potentially noncompliant
  • understand reciprocal relationship between one's own behaviour and the behaviour of others
  • develop coping mechanisms to maintain professionalism
  • explore ways to learn from crisis situations

Audience: Students, Faculty and staff

Workbook Cost:$25

Location 
STC - Science Teaching Complex
2002
200 University Ave West

Waterloo, ON N2L 3G1
Canada

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