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In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. Dec. 13, 2019Resolved: Campus fax server unavailable - December 13

    Resolved (Dec 12, 11:00 a.m.): The campus fax server is now available. Users who sent an outgoing fax during the outage should have received an error message via email. Inbound faxes should have received a 'target number not available' error. 


    What is happening? The campus fax server is currently unavailable. IST is investigating. 


    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

  2. Dec. 13, 2019Changes to Wiki source editor default settings - December 18

    What is happening? As part of the next Confluence upgrade, the feature that allows editing of Wiki pages at the source level (HTML editor) will transition to being available by request only in order to enhance user experience.

    When is this happening? Wednesday, December 18. 

    How do I request access? Please submit an RT to rt-IST-CS-WikiJIRA@rt.uwaterloo.ca

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

  3. Dec. 11, 2019Virtual Desktop Infrastructure (VDI) and license server restart - December 22

    What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. 

    When is this happening? Sunday, December 22 from 10:00 a.m. to 2:00 p.m.  

    What is the impact? Users’ private VDIs will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

    • SPSS
    • MATLAB
    • Comsol Multiphysics
    • SAS
    • Quest 
    • ArcGIS 

    Work should be saved frequently to avoid data loss.

    Additional resources:

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

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