Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

  1. Apr. 19, 2018Request Tracker (RT) email notifications issues resolved – April 19

    What happened? Due to an internal server issue on the Request Tracker (RT) system, email notifications were not being delivered. This issue has now been resolved. We apologize for the inconvenience and appreciate your patience.

    When did this happen? Wednesday, April 18 from 11:00 a.m. until 9:20 a.m. on Thursday, April 19

    What was the impact?

  2. Apr. 18, 2018RESOLVED: Request Tracker (RT) currently unavailable – April 18

    RESOLVED: The issues with the Request Tracker (RT) system have been resolved and the system is now available. We apologize for the inconvenience and thank you for your patience.

    Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  3. Apr. 12, 2018RESOLVED: @edu.uwaterloo.ca email accounts unable to receive email

    RESOLVED: All issues have been resolved and accounts should be functioning normally.

    Persisting issues or questions? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

    What is happening? All @edu.uwaterloo.ca email accounts were affected by the recent WatIAM upgrade.

    What is the impact?

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