Please note, this is a high-level summary of the services IST-ITMS offers. See the resources at the end of the page for additional information.

Who we are

Information Systems and Technology (IST) is the central IT group, providing institutional IT support, services and facilities. Within IST, the 18 staff members in ITMS, located in EC2, support people in their use of central teaching and learning facilities, offering technical assistance and services to enhance course content and delivery, in the classroom and online.

Contact for general questions | Director, Andrea Chappell, 519-888-4567 ext. 43779

Online Learning Environment Services

The online Learning Environment team provides technical support for a variety of learning technologies, including Waterloo LEARN, the web-based learning management system using D2L Brightspace.

  • We support the technical use of tools to manage course materials, activities and assessments, collaborate with students outside of the physical classroom, and so on.
  • Numerous tools integrate with LEARN for simplified access and single sign-on. LEARN functions both as a component of on-campus blended courses and as a platform for fully online learning.

Audio, Visual, Presentation, and Media Services

Presentation Technology Services

This team supports technologies in the e-classrooms, in other presentation rooms, for events, or for augmenting systems that are installed in rooms. It also includes the Waterloo Studio.

Contact | Manager, Marcel David



Waterloo Studio

A professional media production facility in EC5. Skilled staff produce a range of media content to support your instructional needs. We provide creative consultations through to professional delivery of the content, using industry standard technologies.

Services for faculty for creating video or audio recordings include:

  • studio video recordings using green screen or white screen (e.g., for flipped classrooms),
  • “lightboard” recordings,
  • recording on-site labs or research projects,
  • support for creating voice-over presentations (e.g., using Camtasia), and more.

Note, the Waterloo Studio is not currently operating.

Contact | Manager, Marcel David



Collaborative Technologies

Our collaborateive technologies specialist offers support for real-time online collaboration and teaching tools. Examples of uses include:

  • online classrooms,
  • office hours,
  • meetings, graduate student teamwork rooms,
  • and PhD defenses.

Our video conferencing facility can be booked for room-to-room video collaborations. We also can record sessions for later viewing.

Contact | Specialist, Koorus Bookan



Additional resources

Note, staff are currently working from home/supporting these services remotely due to the COVID-19 pandemic. Please email the service contacts directly for support.