February 2014

Welcome to uWaterloo Connect IT! This blog and video series will provide IT service and event information and updates to the campus, while offering a collaborative environment for University community members to share their comments/feedback and help shape the future of IT at Waterloo.

Data Privacy Month: Identity theft - protecting yourself online

There are a number of things you can do to minimize your chances of becoming a victim of identity theft.

Let’s talk – defining our current service agreements and planning for the future

The topic of this blog is really Service Level Agreements or SLAs for short. SLAs record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the SLA. Some think of an SLA as a legal contract between a service provider and a customer. I am going to try and convince you that SLAs are a good thing and not a boring tedious process of back and forth negotiations that leave people feeling exhausted and ready to kill each other.  

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