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February 2014

Welcome to uWaterloo Connect IT! This blog and video series will provide IT service and event information and updates to the campus, while offering a collaborative environment for University community members to share their comments/feedback and help shape the future of IT at Waterloo.

Data Privacy Month: Identity theft - protecting yourself online

Monday, February 24, 2014 by Terry Labach

There are a number of things you can do to minimize your chances of becoming a victim of identity theft.

cyber security

security

Let’s talk – defining our current service agreements and planning for the future

Thursday, February 6, 2014 by Bob Hicks

The topic of this blog is really Service Level Agreements or SLAs for short. SLAs record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the SLA. Some think of an SLA as a legal contract between a service provider and a customer. I am going to try and convince you that SLAs are a good thing and not a boring tedious process of back and forth negotiations that leave people feeling exhausted and ready to kill each other.

communication

customer service

service level agreements