Welcome to uWaterloo Connect IT! This blog will provide a collaborative environment for university community members to help shape the future of IT at Waterloo.
There are a number of things you can do to minimize your chances of becoming a victim of identity theft.
The topic of this blog is really Service Level Agreements or SLAs for short. SLAs record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the SLA. Some think of an SLA as a legal contract between a service provider and a customer. I am going to try and convince you that SLAs are a good thing and not a boring tedious process of back and forth negotiations that leave people feeling exhausted and ready to kill each other.
