“Be easy to do business with”. A simple statement that sounds like it wouldn’t take much to achieve. Unfortunately, just saying you’re easy to do business with isn’t enough; you need to walk the talk.
The data collected during the IT Strategic Plan (ITSP) consultation process communicated very clearly that ‘being easy to do business with’ is an area that we as the IT Community need to focus on. But what does it really mean? Does it mean easy access to accurate data? Quick and easy requests for IT services? Is flexibility and adaptability important? What role should communication play?
After reflecting on this, it was evident that it can mean something different to everyone.
What it means to us
Identified as a Strategic Objective for Internal Processes, we’ve defined IP11: Be easy to do business with as:
“We will provide empathetic service and support that responds to specific individual needs quickly and courteously and be transparent with everyone we interact with, keeping users updated and informed, and sharing knowledge willingly and generously. This helps us take an efficient, flexible, and user-focused approach to the information, technologies, processes, and services we provide. We will strive to improve usability and welcome constructive feedback, as we realize these are essential to improvement and that being engaged with the University community helps ensure that the IT community serves the mission of the University.”
In short, our goal is to deliver high-value client experiences through simplified, successful interactions. We want you to want to do business with us.
Walking the talk
How are we going to walk the talk? Have a look at the other ten Objectives identified for Internal Processes on the Strategy Map. What do these objectives mean to you? Would achieving these objectives make it easier for you to do business with us? Do you have a suggestion for a potential opportunity that can help us achieve one of these objectives while eliminating a pain point for users?
Measuring our success
The satisfaction of you, our client, will be one of the strongest indicators that we’ve understood your request and are meeting your needs.
So let us know what you think, what your thoughts are ... What can we do to make you want to do business with us?