The Organize for Success (OFS) project in Information Systems & Technology (IST) is moving into its final stages.  This is an update based on Open House sessions that were held with IST staff and with staff from across campus (PDF) in October.  It will also look to the future as our new organization ramps up with newly defined services and initiatives.

In October 2012, the OFS project got underway to assess IT/IST service organization and delivery, and to recommend and implement an updated organizational structure that would help meet the objectives of the concurrent Information Technology Strategic Planning (ITSP) initiative. The ITSP project has laid out the vision, mission, principles and values, priorities and architecture foundations for the next 5 years as we move to advance the state of IT at the university.

This work is now largely complete, and included:  

  • the transition of staff into refined or new roles,
  • an expression of interest process to re-purpose roles, and
  • the filling of net new hiring needs. 

There are a small number of roles we have yet to hire for, but we hope to complete this process by early 2014.

It has been a lot of work and IST staff have been amazing, continuing to deliver on key projects and day-to-day services throughout the OFS process.  There is still work to be done in terms of change management and in some of the larger groups, like Enterprise Services, but we’ve come a long way and I am very proud of the IST team and their professionalism, dedication and team spirit throughout the project.  Thanks so much to all of you.

…and thanks to our clients for their understanding and support, too!

Looking forward, a project has been initiated and will be led by Bob Hicks, Director, Client Services, to derive client facing service definitions and Service Level Agreements (SLA), along with benchmarks of services for our Service Catalogue.  In addition, Andrea Chappell, Director, Instructional Technologies and Multimedia Services, is working on an Operational Level Agreement (OLA) with the Centre of Extended Learning (CEL).

Stay tuned for more updates as the implementation of the new OFS model moves towards completion and key initiatives are achieved!


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