Posts for the Topic communication

Welcome to uWaterloo Connect IT! This blog will provide a collaborative environment for university community members to help shape the future of IT at Waterloo.

Let’s talk – defining our current service agreements and planning for the future

The topic of this blog is really Service Level Agreements or SLAs for short. SLAs record a common understanding between service providers and customers about services, responsibilities, performance timelines, and a number of other things depending on the SLA. Some think of an SLA as a legal contract between a service provider and a customer. I am going to try and convince you that SLAs are a good thing and not a boring tedious process of back and forth negotiations that leave people feeling exhausted and ready to kill each other.  

Out of the office this summer? Let your colleagues know!

The summer holiday season is well underway! The halls are a little quieter and your email inbox is getting a small break from the flurry of messages it’s used to receiving. If you’re planning on catching up on some much needed rest and relaxation this summer, don’t forget to set your out of office replies. Your colleagues, who’ll be streaming peaceful sounds of ocean waves on their work computer, will appreciate it!

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