Friday, December 16, 2016 — 9:00 AM to 9:45 AM EST

Speaker: Matt Harford, IST

The Service Desk group within IST has three Service Desks, EC2, Davis Center Library, and Village 1, where we support students, faculty, and staff with almost any imaginable technology problem. This session will provide an overview of some of the work we do, how we operate, and outline some of the resources that we have available to our students.

Friday, December 2, 2016 — 9:00 AM to 9:45 AM EST

Speaker: Andrea Sweet, Marketing & Strategic Communications

Just over a year ago we launched a brand refinement project designed to provide campus with tools to more effectively communicate Waterloo’s stories and unique model to the world. This seminar will provide an introduction to the brand platform, visual guidelines and communications campaign, as well as an overview of the brand website, and what you can expect to see in 2017.

Friday, November 25, 2016 — 9:00 AM to 9:45 AM EST

Speakers: Andrew McAlorum, Alex Struk, Yifei Zhao & Joe Radman, IST

The Portal team will provide an overview of the new Portal app, showing how they used the hybrid application development approach to bridge the app-web gap and released an Android and iOS app within 8 months. This included rapid development from an existing platform through reusability of code, templates, and server resources from the Portal web project. Synchronization, offline use, SDK (Student Development Kit) in the context of the app, and future developments will also be discussed.

Friday, November 18, 2016 — 9:00 AM to 9:45 AM EST

Speakers:   Conference Attendees

The Drupal North Regional Summit is the biggest Drupal event in Canada, providing professional training, code sprints, and sessions on the latest advances in Drupal. This year’s event was primarily focused on Drupal 8. The WCMS development team attended in June, and will share their highlights.

The Full Stack Toronto Conference is a developer conference covering all aspects a modern day developer could and should be concerned with. Topics ranged from Front-end to Back-end development, as well as User Experience, DevOps, Project Management, and Product Development. In October, the Portal team attended the 2016 conference in Toronto and will share their highlights.

Friday, November 4, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Jackie Serviss, Staff Association President

In this seminar, Jackie Serviss, President of the University of Waterloo Staff Association (UWSA) will cover the following topics:

  • What does the UWSA do?
  • What can the UWSA do for you?
  • How is your money spent?
  • How important is the UWSA to University of Waterloo?
  • What opportunities for staff are available with the UWSA?

There will be time for Q&A and Jackie particularly likes the tough questions!

Friday, October 28, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Steve Bourque, IST

The Technology Integrated Services (TIS) group within IST provides support to campus applications, infrastructure applications, computing systems, storage technologies and network connectivity.

Steve Bourque, Director of TIS will provide an overview of re-organizational changes within his group, a summary of their activities, and highlights from some of their projects.

Friday, October 21, 2016 — 9:00 AM to 9:45 AM EDT

Speakers: Sati Singh, IST

“Nearly two years ago, we the Enterprisers embarked on the new beginnings. At this seminar I will provide you with an update on our journey hitherto, as well as cover our 3-year strategic plan. But there is also a hidden agenda. If you want to know, please join me on Oct 14th at 9:00 AM.

Friday, September 30, 2016 — 9:00 AM to 9:45 AM EDT

Speakers:   Paul Kates, Centre for Teaching Excellence and Karen Anderson, Math

Online submission and grading offers a number of important benefits for the management of assignments and tests in a course of any size, but especially in courses with large attendance.

  • Online submission saves time for students and markers and reduces the chance of misplaced papers.
  • Online marking eliminates markers waiting for papers to grade.
  • Online grades are available automatically.
  • Online marked papers can be backed up and be available for student meetings.

This session introduces a new system named Crowdmark which is available free for UW courses.  It is an online system for the distribution, collection, grading and return of assignment papers and tests.

Also briefly introduced will be a companion UW system, the Examination Management System named Odyssey which provides examination printing and seat assignment services.

Friday, September 23, 2016 — 9:00 AM to 9:45 AM EDT

Speakers:   Lawrence Folland & Conference Attendees

The Canadian Higher Education IT (CANHEIT) was held this past June at the University of Alberta, Edmonton, Alberta. The conference combined two annual national conferences, CANHEIT and the High Performance Computing Symposium (HPCS).

The theme of the conference was Shaping the Digital Landscape and explored how technology and computing is changing the way we teach, learn, research and discover.

In this seminar, attendees of CANHEIT will discuss their highlights and their takeaways.

Friday, September 16, 2016 — 9:00 AM to 9:45 AM EDT

Speakers: Stephen Markham, Matt Harford, Peter Schepers, IST

This talk will provide a general overview of Windows 10 and Office 2016, and the IST deployment project for rolling out these products to Academic Support.

Stephen, Matt and Peter will discuss the following topics:

  • The Project purposes and goals for Windows 10 and Office 2016
  • Highlights and what’s new in Windows 10
  • Highlights and what’s new in Office 2016
  • Key dates for fall 2016

Friday, June 17, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Shawn Winnington-Ball, IST

An IT service catalogue is a powerful tool designed to provide customers with an easy way to learn about and consume the IT services available to them. Shawn will provide an overview of IST's service catalogue improvement efforts, including initial drivers for the project, how the project team defined IST’s services, lessons learned from the project, and future steps for how to make the catalogue increasingly accurate and useful.

The IST Service Catalogue is available at

Friday, June 10, 2016 — 9:00 AM to 9:45 AM EDT

Speakers:   Conference Attendees

Please join us on Friday for a discussion of two recent Ontario conferences:

The attendees will share their conference highlights and any “aha” moments.

Friday, June 3, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Sarah Vela, IST

This talk will unveil the soon-to-launch "Work Integrated Learning Community Support & Research Portal”. In addition to providing an overview of the portal, it will highlight some of the key aspects of the project design, including the production of an information model and the employment of co-op students as developers.

Friday, May 27, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Cheryl Petrie, IST

Media Resources is part of the Service Desk group within Client Services. It is the primary source for video content that supports teaching on campus. This seminar will review the main processes for this particular service desk.

Friday, May 13, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Colin Bell, IST

The Enterprise Architecture Group will provide a high-level overview of their group, their work, and their future directions.

  • “Enterprise Architecture” will be covered by Maher Shinouda and Sarah Vela
  • “Enterprise Data Management” and EBI will be covered by John Kemp and Sergey Bobkin
  • “Enterprise Content Management” and Document Management will be covered by Colin Bell.

Friday, May 6, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Jason Testart, IST

Do you have a new IT initiative in mind? Thinking of making use of cloud services? Worried about the US Patriot Act? In this session, Jason will discuss how to leverage simple risk management methodologies to ensure proper due-diligence takes place for new initiatives. Learn about how to properly identify and manage risks relating to privacy, security, and compliance.

Please note, this is a repeat of the seminar given at WatITis 2015.

Friday, April 29, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Katrina Di Gravio, OHD

Organizational & Human Development (OHD) is committed to employee learning, excellence, and development. Our programming allows employees to explore their potential and enhance their long-term performance at the University of Waterloo.  In this presentation you will learn more about OHD, its services, and its wide range of courses for the campus community, from the Core Development Workshops and Business Communication Certificate program to its award-winning Inclusivity series and the annual Staff Conference.  Join us as Katrina Di Gravio, Director of OHD, discusses the department, the development work that goes on behind the scenes, and how can OHD help you with your personal and professional development.   

Friday, April 22, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Natasha Jennings, IST

In this seminar, Natasha will provide a look at some of the new campus communication tools IST is supporting, including the campus emergency notification app, WatSAFE; a digital asset management system called Waterloo Photos; and the successful student IT focused Reddit AMA (Ask Me Anything) and Twitter Chat events held in February and March.

Friday, April 15, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Andrea Chappell, IST

Please join us as Instructional Technologies and Media Services (ITMS) gives an update of the group’s activities.

Andrea Chappell (Director) will give an overview, before handing  off to the leads of the four main service areas.

  • Sean Warren (pitch hitting for Jan) will share some facts and figures, and what’s coming up in the Learning Environment group.
  • Pamela Braza Pitman (Acting Manager, Media Production) will show some demos of the types of work the “studio group” is doing, talk about recent purchases, and some projects she’s working toward.
  • Koorus Bookan (assuming he tears himself away from vacation in BC) will talk about directions he’s looking at for current video and web conferencing technologies, and where video streaming is going.
  • Marcel David (Manager, Presentation Services) will provide a zip through some history, but then focus on new technologies and directions in classrooms and other presentation areas.

Friday, April 1, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Sergey Bobkin, IST

In order to make data useful you need to understand it, expose it, and analyze it. Of course, this can’t happen if you don't store important data to begin with, or don't store it properly. But why talk about just how and why you should do it when we can talk about World of Warcraft (WoW) instead. Find out more than you wanted to know about the game and how to play it, and along the way discover good things that metrics have done for the game and the players. After all, if it's good enough for over 20 million WoW players, it's probably good enough for us.

This seminar was first presented at WatITis 2015.

Friday, March 18, 2016 — 9:00 AM to 9:45 AM EDT

Speaker: Patrick Matlock, IST

Patrick will give an overview on Selenium and how it can be used for web testing both on the developer and functional side, and it's use as a 24x7 active web form monitoring nagios sidecar system.

Patrick will also describe the relationship between Selenium and the Jenkins web based command and control system to spawn and manage Selenium unit and regression tests.

Finally, Patrick will give an update on campus Selenium initiatives.

Friday, March 11, 2016 — 9:00 AM to 9:45 AM EST

Speaker: Mike Nowakowski, IST

With the rise of the Internet of Things, Big Data and Open Data, data privacy is increasingly important to organizations. Data de-identification is a process to remove identifying information from a data set. This presentation will provide a gentle introduction to data de-identification, anonymization and the reverse process of re-identification.

Friday, February 26, 2016 — 9:00 AM to 9:45 AM EST

Speaker: Paul Dietrich, IST

Lync is NOT Skype!  Well, I guess we were wrong. As many of you may be aware, Microsoft has re-branded its Lync platform to Skype for Business.  While the name has changed, the product has not. In this session we will provide a brief overview of where IST stands with respect to the upgrade of the current Lync Server 2013 environment to Skype for Business 2015.  As well, we will give an update on the project and service rollout to the rest of campus, and where we will go from there. We’ll also highlight the many ways Skype for Business can improve business operations. Skype for Business is not just instant messaging and phone calls; it can be so much more and can be customized to fit your groups daily workflow (as opposed to having to adjust your workflow to the technology).

Friday, February 19, 2016 — 9:00 AM to 9:45 AM EST

Speaker: Bob Hicks, IST

IST Client Services is comprised of 4 units: Service Desk, Customer Relations and Support, Training/Licensing/Communications, and Web Development. In this seminar you will learn about current and future activities in each of these units. These activities include a student portal mobile application, WCMS responsive design, Waterloo Photo (Asset Bank) implementation, a new Evote system, IST Webstore, Skype for Business (Lite) support, IT training, and much more.

Friday, February 5, 2016 — 9:00 AM to 9:45 AM EST

Speaker: Dave Kibble, IST

Over the next few months, individual groups in IST will be providing an update on recent activities and future plans. First up is the Portfolio Management Group, which will cover progress since its formation in 2014, some current activities and key priorities for the coming year.


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