Friday, September 25, 2020 — 9:00 AM to 9:45 AM EDT

IST DCA Update

The Departmental and Campus Applications group has been busy with new system implementations, custom software development, and other activities in 2020.  This session will outline some of the group’s accomplishments this year, and will share some upcoming projects.

Speaker Bio

Greg Smith is IST’s Director of Departmental and Campus Applications (DCA).  DCA partners with many campus groups to support about 75 information systems on campus.  Greg is in his 11th year at Waterloo and, while most people think that Greg graduated from Waterloo, he actually spent 7 years studying and working at Western University before moving here.

Join online

This seminar will be recorded and a link will be added after the session.

Friday, September 18, 2020 — 9:00 AM to 9:45 AM EDT

IST Client Services Update

This session will highlight important initiatives in Client Services over the last year, with particular emphasis on 2020 and all the activities that went into adapting our services for remote delivery during the pandemic.

Speaker Bio

Andrew McAlorum is the Director of Client Services in IST, which includes the Service Desks, Customer Relations and Support, and Project Management Office. He has held previous positions in higher ed IT at University of Waterloo, University of Toronto, and York University.

Join online

This seminar will be recorded. A link will be added to the PDAG website after the session.  

Friday, September 11, 2020 — 9:00 AM to 9:45 AM EDT

Mandatory Two-Factor Authentication (2FA) will soon become mandatory for students and employees at Waterloo. This talk will provide an update on the 2FA roll out to campus. We’ll highlight some of the varied activities completed to date to encourage students and employees to pre-enroll and we’ll provide details on available supports, tools and resources.

Speaker Bios

Samantha Murray is passionate about change. She has worked at Waterloo for 9 years holding a variety of roles within the Registrar’s Office and Human Resources giving her direct experience with both student facing and Academic Support Units. As a Change Management Advisor, certified in the Prosci methodology, Samantha’s expertise focuses on the implementation of change efforts for university-wide change initiatives.

Andrew Ward is a member of the Information Security Services (ISS) within IST. Andrew is the technical lead for 2FA at Waterloo. Over the course of more than 20 years, he has held various IT roles in IST and the Centre for Extended Learning.

Join online

This seminar will be recorded. A link will be added to the PDAG website after the session.  

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