Friday, March 26, 2021 — 9:00 AM to 9:45 AM EDT

Bomgar vs MS Teams

With an entire year of Work from Home (WFH) for much of campus, IT support staff have had to explore how to provide remote support to systems.

This seminar will explore some of the lessons learned in providing Remote Help to devices. And then focus on two of the tools available for us to see what our users are seeing.


Will Lewis will provide an overview of Bomgar (BeyondTrust) as a tool for in-depth support and troubleshooting.


Stephen Markan will provide an overview of Teams for use as a triage tool for better understanding what someone is describing. 

Speaker Bios:

Will Lewis

William Lewis is a computing consultant in Customer Relations and Support, Client Services, IST. Will led the investigation of remote support tools in 2008 which selected Bomgar as the university’s remote support tool. Will is the account representative for the Faculty of Arts and also provides support for the Office of Research.  

Stephan Markan

Stephen has been an employee at the University of Waterloo for over 30 years. He is currently part of IST and the Client Services liaison to the Faculty of Science. He also knows a thing or two about SharePoint (hint: OneDrive is really SharePoint in disguise). When not puttering with computers, Stephen putters in the garden; and organizes tabletop gaming events throughout Waterloo region via KW Gamers.
 

This session will be recorded and a link added to the PDAG seminar page.

Join online

Friday, March 12, 2021 — 9:00 AM to 9:45 AM EST

Computing after a year of pandemic: working from home securely

Terry will discuss what he and his colleagues have learned over the last year about the working from home (WFH) computing security landscape. He will demonstrate the latest techniques to keep your home-based computer and data safe.  He'll also offer a few thoughts on making the WFH computing experience better.
 

Speaker Bio

Terry Labach has worked at UW since 2004 and is currently a member of IST's Information Security Services team.

He has previously worked as a system and network administrator, software developer, teacher, and a parliamentary assistant.

He dreams of the day when he can escape from his basement and listen to live blues in a bar, watch a Saskatchewan Roughriders game in the stands, or go scuba diving in Cuba. Until then, he sits at home practising harmonica and speaking Spanish to his cat.

This session will be recorded and a link added to the seminar page.

Join online

Friday, March 5, 2021 — 9:00 AM to 9:45 AM EST

Currently, many departments and groups use SharePoint 2016 on premise to store documentation, collaborate on documents, keep important data about documents, and use other SharePoint features. Going forward, we will be using SharePoint Online (in the cloud). In this presentation, we will discuss the benefits and features of SharePoint Online, where it fits in the O365 ecosystem, the migration paths and process for on premise SharePoint sites, things to keep in mind for sites, and where we are at with the project. There will also be a demonstration.

Speaker Bios

Tim Farrell

Tim has worked in IT at UW for the past 41 years with the Department of Computing Services, Arts Computing Office, and IST. He currently works in IST’s Technology Integrated Services group and supports server-side applications: Active Directory, SharePoint, Office Online Server, Exchange, and the campus fax service. In his spare time Tim enjoys keeping active in all seasons, kayaking, biking, hiking, hockey, alpine and x-country skiing.

Stephan Markan

Stephen has been an employee at the University of Waterloo for over 30 years. He is currently part of IST and the Client Services liaison to the Faculty of Science. He also knows a thing or two about SharePoint (hint: OneDrive is really SharePoint in disguise). When not puttering with computers, Stephen putters in the garden; and organizes tabletop gaming events throughout Waterloo region via KW Gamers.

Connie van Oostveen

Connie has worked in various roles in IST at UW for the past 26 years, and is currently a Senior Project Manager in the Project Management Office. Connie is the project manager for the Move to SharePoint Online project, along with two other projects. In her spare time, Connie enjoys going to the gym (virtually too!), walking/hiking, gardening and spending time with her family.

This session will be recorded and a link added to the seminar page.

Join online

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