Educause virtual session: Beyond the service catalog to service designExport this event to calendar

Wednesday, October 1, 2014 — 2:40 PM to 3:30 PM EDT
Domain: Service Management and Support
 
Moving IT organization from management of traditional IT "pieces" to managing "services" is altering the service delivery model. IT's motivation should focus on customer experiences and interactions. The Service Design framework enables an organization to move beyond just listing services to exploring how to improve customer interactions.


OUTCOMES: Learn what Service Design is and who is involved in this initiative * Learn about Service Design processes and who is involved with each part * Explore how to engage stakeholders to be involved efficiently and effectively at different design stages, within time and resource limits

Speakers:
Location 
MC - Mathematics & Computer Building
MC 2009
200 University Avenue West

Waterloo, ON N2L 3G1
Canada

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