Some printing failed after move from ADS to Nexus

Service

Printing

Type

Incident

Description

After the move of the "printsrv" print service from ADS to Nexus, hard-coded *nix printer entries needed to be rectified from "printsrv.ads" to "printsrv".
Also, unknown passwords on some printers blocked us from being able to clear the ACL list on some printers (mostly in HR), so rebooting those printers didn't have the desired effect, and printing kept failing until the password was shared with us.
Windows-printing worked, as expected.
...M

Start time

Wednesday, February 19, 2014 10:00 PM

End time

Thursday, February 20, 2014 3:00 PM

Impact

Applications that print through *nix hosts

Resolution

etc/printcap files rectified and ACLs fixed

Notice submitted

Monday, February 24, 2014 10:39 AM