Email clients prompting for credentials (resolved)

Service

Exchange (Connect)

Type

Incident

Description

An update was pushed out to the Connect servers that did not result in a service interuption when tested previously. The update caused the domain controllers authenticating Exchange email accounts to reboot unexpectedly. The loss of all DCs at the same time resulted in loss of access to email for approximately 15 minutes.

Start time

Thursday, March 20, 2014 11:15 AM

End time

Thursday, March 20, 2014 11:30 AM

Impact

All Exchange users

Resolution

resolved

Notice submitted

Thursday, March 20, 2014 1:26 PM