help automatically sent to users with some types of Wi-Fi configuration errors

Service

Wireless

Type

Update

Description

Each day there are about 30,000 incorrect logins to campus Wi-Fi
https://uwaterloo.ca/information-systems-technology/statistics/wifi-charts/building/1#auth-issues-chart

About 60% are caused by forgetting to include @uwaterloo.ca when connecting to eduroam, or attempting 'computer authentication' instead of 'user authentication'.

In order to help these users correct their settings and get connected to Wi-Fi, an e-mail message will be automatically sent to such users, once per hour, until their configuration is corrected.

The e-mail explains how to correct the error.

Start time

Monday, October 20, 2014 10:00 AM

End time

Monday, November 30, -0001 12:00 AM

Notice submitted

Monday, October 20, 2014 4:32 PM