EC4 network degraded

Service

Wired Network

Type

Incident

Description

--- RESOLVED ---
A potential software bug gave the appearance of a network loop, spiking the CPU on EC4 network devices and causing traffic loss.

A reload of the affected hardware fixed the issue. Software updates will take place at a later date in order to prevent this from recurring.

--- ORIGINAL TEXT ---
The EC4 network is in a degraded state.

IST is investigating.

Start time

Monday, July 27, 2020 9:00 AM

End time

Monday, July 27, 2020 12:30 PM

Notice submitted

Monday, July 27, 2020 1:12 PM