News

Thursday, March 16, 2017

Update: WCMS and Drupal upgrade – March 16

UPDATE: The upgrade of WCMS responsive “FDSU” websites, single page sites and conference sites to Drupal 7.54 and WCMS version 2.4.1 is taking longer than originally anticipated.

An additional maintenance window has been added to complete the upgrade on Monday, March 27 from 7:00 p.m. until 7:00 a.m. on Tuesday, March 28.

What you need to do before the upgrade begins: If you have a responsive, single page, or conference site, please log out of your site and do not work on your site during this upgrade window. Sites will remain available to site visitors during the upgrade window.

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

updated as of 3:00 p.m. March 24.

Tuesday, March 14, 2017

2016 Exchange upgrade – March 14

What is happening? Connect users will now see the 2016 Exchange Logon page when using Outlook Web access. 2016 Exchange will be handling all client connectivity. Exchange 2016 and Exchange Online support the following versions of Outlook:

  • Outlook 2016
  • Outlook 2013
  • Outlook 2010 with KB2965295
  • Outlook for Mac for Office 365
  • Outlook for Mac 2011

Please note: Outlook clients earlier than Outlook 2010 are not supported. Email clients on Mac operating systems that require

Wednesday, March 1, 2017

Request Tracker (RT) maintenance and down time – March 2

What is happening? The Request Tracker (RT) system will be offline for system maintenance. During this time, we will be applying operating system patches and making more room for the database.

When is this happening? Thursday, March 2, from 6:00 to 7:00 a.m.

Tuesday, February 28, 2017

Resolved: iCIMS service issues - February 28

Resolved: The service issues with iCIMS were resolved as of 6:15 p.m. on Tuesday, February 28 and all systems are currently functioning.

Updated as of 8:45 a.m. on March 1.


The University's recruiting platform iCIMS is currently experiencing service issues that may impact Hiring Managers in being able to access applicants and perform hiring actions. 

Wednesday, February 22, 2017

UPDATE: Switchboard issues – February 22

UPDATE: After further investigation after a failover to our backup node, access to mailboxes is not working.  Calls to menus are working as expected (that were previously not working), but users are unable to access their voicemail boxes.  Voicemails that are left are just producing static and not the message itself.  Communication with the support vendor is in progress and further updates will be provided shortly.

Friday, February 17, 2017

Request Tracker (RT) data retention – March 1

What is happening? All Request Tracker (RT) tickets that have been ‘Resolved’ or ‘Rejected’ for more than 8 years will be deleted; this will be done on a regular basis. (Note: ‘Resolved’ and ‘Rejected’ refer to RT ticket statuses.)

When is this happening? Wednesday, March 1, 201

What is the impact?

Tuesday, February 14, 2017

Quest scheduled maintenance - February 22

What is happening?  Quest application maintenance.

When is this happening?  Wednesday, February 22 between 7:00 and 11:00 a.m.

What is the impact?  During this time, Quest will be down and unavailable.

Tuesday, February 14, 2017

MySQL Recondo maintenance and Sendit outage – February 21

What is happening? The MySQL service Recondo will be offline while IST performs system maintenance.

When is this happening? Tuesday, February 21 from 7:00 to 8:00 a.m.

What is the impact? Most web applications on Strobe will not be able to access the MySQL Recondo database during the maintenance window. Sendit and the CECA paging application will also be unavailable during the maintenance window. The WCMS will not be impacted.

Wednesday, February 8, 2017

Skype for Business – Edge Upgrade – February 11

What is happening? As part of our migration to Skype for Business from Lync, our external connectivity servers (Edge) need to be upgraded to Skype for Business.

When is this happening? February 11, 10pm to February 12, 8am

What is the impact? If you connect to Skype for Business from off campus during this time, the service will not be available while the upgrade takes place.  This will also affect communications with external partners.

Tuesday, February 7, 2017

Roaming Profile policy changes - February 8, 9

What is happening? Four Nexus policies affecting those with roaming profiles using Academic Support PCs are changing

Why is this happening? Academic Support clients no longer have roaming profiles. However, people from the faculties with roaming profiles (i.e. Co-op students or users visiting an Academic Support department) may login to an Academic Support PC .These policies are intended on making that experience better.

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