News

Thursday, April 13, 2017

Email migration to 2016 Exchange – April 14

What is happening?  IST will begin moving email accounts to 2016 Exchange server.

When is this happening? Beginning Friday, April 14 at 8:00 p.m. and will continue for the next several months until completion.

Wednesday, April 12, 2017

SharePoint maintenance - April 25

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services. The SQL instance also needs to be rebooted.

When is this happening? Tuesday, April 25 from 10:00 p.m. to 2:00 a.m. on Wednesday, April 26.

Tuesday, April 11, 2017

UW Scholar upload issue - April 11

What is happening? Users are currently unable to upload images or files to their UW Scholar sites. IST is investigating and hope to have the issue resolved soon.

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Thursday, April 6, 2017

Request Tracker (RT) upgrade and downtime – April 22

What is happening? The Request Tracker (RT) system will be upgraded to version 4.4.

When is this happening? Saturday, April 22 from 8:00 a.m. to noon.

What is the impact? The RT system will be unavailable during the upgrade window. Urgent requests during this time should be sent to helpdesk@uwaterloo.ca. The standard features and interface of the new version (4.4) is very similar to the current version (4.2), so no post-upgrade issues are anticipated.

Thursday, April 6, 2017

Complete: Drupal upgrade to 7.54 and WCMS v1.13.4 – April 6 – 14

COMPLETE: All non-responsive (legacy) and publication WCMS sites have been upgraded to Drupal 7.54 and WCMS version 1.13.4

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Updated at 11:45 a.m. April 12, 2017


What is happening? Non-responsive (legacy) and publication WCMS sites are being upgraded to Drupal 7.54 and WCMS version 1.13.4

Tuesday, March 28, 2017

myHRinfo outage resolved - March 28

What is happening? myHRinfo experienced an outage and was unavailable to all users between 8:52 and 9:55 p.m.

Service has now been restored and users should be able to access the system.

Tuesday, March 28, 2017

Switchboard System Upgrade – April 4

What is happening? Outdated switchboard hardware is being replaced with a software solution.

When is this happening? Tuesday, April 4 at 8:00 a.m.

What is the impact? Switchboard services may be slower than expected as operators adjust to the new process. No other impact is expected.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, March 28, 2017

Resolved: WatIAM issues - March 28

RESOLVED: The issues with the WatIAM system were resolved as of 9:10 a.m. this morning. Users should now be able to access the system without issue.

Persisting issues or concerns? Please contact the IST Service Desk, 519-888-4567, ext. 44357, or helpdesk@uwaterloo.ca.

Monday, March 27, 2017

UWaterloo Scholar upgrade - March 28

What is happening? UWaterloo Scholar (https://uwaterloo.ca/scholar) is being upgraded to 1.0.

Why is this happening? This is the full release of UWaterloo Scholar and adds new features and functionality, fixes some known issues, and introduces some theming changes from the beta release. Release notes are available at https://uwaterloo.ca/web-resources/news/uwaterloo-scholar-10-release

Thursday, March 16, 2017

Update: WCMS and Drupal upgrade – March 16

UPDATE: The upgrade of WCMS responsive “FDSU” websites, single page sites and conference sites to Drupal 7.54 and WCMS version 2.4.1 is taking longer than originally anticipated.

An additional maintenance window has been added to complete the upgrade on Monday, March 27 from 7:00 p.m. until 7:00 a.m. on Tuesday, March 28.

What you need to do before the upgrade begins: If you have a responsive, single page, or conference site, please log out of your site and do not work on your site during this upgrade window. Sites will remain available to site visitors during the upgrade window.

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

updated as of 3:00 p.m. March 24.

  1. 2017 (33)
    1. April (5)
    2. March (7)
    3. February (12)
    4. January (9)
  2. 2016 (137)
    1. December (13)
    2. November (12)
    3. October (18)
    4. September (15)
    5. August (9)
    6. July (11)
    7. June (8)
    8. May (11)
    9. April (10)
    10. March (12)
    11. February (8)
    12. January (10)
  3. 2015 (203)
    1. December (6)
    2. November (12)
    3. October (11)
    4. September (14)
    5. August (15)
    6. July (23)
    7. June (17)
    8. May (19)
    9. April (27)
    10. March (15)
    11. February (26)
    12. January (18)
  4. 2014 (212)
  5. 2013 (95)
  6. 2012 (187)
  7. 2011 (120)
  8. 2010 (114)
  9. 2009 (234)
  10. 2008 (102)
  11. 2007 (2)