Microsoft has announced that the native Mail app (Mail.app) on iPhones and iPads that have upgraded to iOS 11 is not functioning as expected as users are unable to send or reply to email. Users can send or reply to emails using the web-based Office 365 email application or by installing another email application until this issue is fixed. At this time, Microsoft or Apple have not announced a solution.
What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.
When is this happening? Wednesday, September 27 from 10:00 p.m. to 2:00 a.m. on Thursday, September 28.
What is happening? Over this past weekend, several hundred student email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so.
What is the impact? Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as Nexus accounts, Quest, LEARN and WaterlooWorks are also affected.
UPDATE: The issues with the campus Wi-Fi have created sporadic connectivity issues for users attempting to connect to eduroam. IST has restored service but reoccurrence is likely until a solution is determined with the vendor. We are currently communicating with the vendor to determine a permanent solution. Additional information will be shared when available.
What is happening? The Request Tracker (RT) system experienced delays in ticket creation (via email) and delays in notifications being sent out. This issue has been resolved and the RT system and all queues should be up to date.
Note: This did not impact ticket creation within the RT system itself (only tickets created via email).
When did this happen? Tuesday September 5, mid-morning to approximately 2:30 p.m.
What is happening? All English language WCMS sites that are in the deprecated (legacy) non-responsive design will be switched to the responsive design. French and Chinese language sites will also be switched to the responsive design unless you contact us before the deadline.