News

Friday, July 21, 2017

WCMS production sites database migration – July 23

What is happening? Migration of WCMS production (live) sites to their own dedicated database structure will begin Sunday, July 23. Point of Contacts (POCs) will be notified prior to their site(s) being migrated.

Why is this happening? IST is working to improve the stability of the databases that serve the WCMS.  

When is this happening? Between 7:00 p.m. and 7:00 a.m., beginning Sunday, July 23 and continuing on additional nights until all sites are migrated (approximately two weeks).

Thursday, July 13, 2017

Exchange mail flow change – July 17

What is happening? Changes are being made to email flow to allow email to go directly from ProofPoint to the 2016 Exchange environment. Email had previously flowed from ProofPoint to the 2010 Exchange environment before going to the 2016 Exchange environment.

When is this happening? Monday, July 17, 11:00 a.m.

Tuesday, July 11, 2017

RESOLVED: Mailservices issue - July 11

RESOLVED: The issue with mailservices has been resolved as of 4:45 p.m. Emails sent during this timeframe were queued and are now being delivered. No emails were lost.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Tuesday, July 11, 2017

UPDATE: Skype for Business maintenance – July 13

UPDATE: Due to a setting issue, the below maintenance was not completed yesterday. The issue has been resolved with the vendor and the maintenance has been rescheduled.

When is this happening? Tuesday, July 18 at 7:00 a.m.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, July 11, 2017

SharePoint maintenance July 19

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Wednesday, July 19 from 10:00 p.m. to 2:00 a.m. on Thursday, July 20.

Friday, July 7, 2017

WCMS file storage migration – July 7

What is happening? The storage for uploaded files for the WCMS is being migrated.

When is this happening? Friday, July 7 between 6:00 p.m. and midnight.

What is the impact? Site availability will not be impacted. There may be a brief window where uploaded files and images are unavailable (estimated at 3 seconds). Although uploading should not be affected, for maximum safety we do suggest you refrain from uploading files and images during the migration window.

Thursday, June 29, 2017

Campus Network upgrade

Later this year IST will be starting an upgrade of the campus network Ethernet switching and routing infrastructure.  This will be the first upgrade of this equipment since IST assumed responsibility for campus wide network management, in 2011.  Much of the switching and routing equipment is approaching 10 years old.  As with the campus WiFi upgrade a few years ago, all equipment for the switch upgrade will be centrally funded, and IST staff will perform all of the work involved, coordinating with faculty/departmental IT staff and others as needed.   IST will provide regular updates on the

Monday, June 26, 2017

Infrastructure changes affecting WCMS sites

Infrastructure improvements will be implemented soon to improve database stability. Pilot sites have already been migrated to the new database structure. Notifications will go out as database restructuring affects sites; beginning soon. For production sites, we are going to be recommending that you disable forms on your sites and refrain from making edits, as we will be copying databases and upgrading before switching  in order to limit downtime to a fraction of a second.

Thursday, June 22, 2017

WCMS pilot sites database migration – June 22

What is happening? All WCMS pilot sites will be migrated to a new database structure.

Why is this happening? IST is working to improve the stability of the databases that serve the WCMS. 

When is this happening? Thursday, June 22 from 7:00 p.m. to 7:00 a.m. on Friday, June 23.

Note: Additional upgrades will be performed throughout the next few weeks. Notice will be sent prior to the migration of production sites, which will contain additional instructions.

Wednesday, June 21, 2017

iCIMS maintenance - June 24

The University's staff recruiting platform (iCIMS) will be unavailable on Saturday June 24 from 5:00 to 9:00 a.m. for scheduled maintenance. 

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