Friday, December 23, 2011

Information Systems & Technology services during the holidays

The university is closed from December 24 to January 2.

If you notice an outage of the campus network or any major Information Systems & Technology (IST)-maintained computing facility, you can leave a voice message with the Computing Help & Information Place (CHIP) help desk at 519-888-4357 or submit a request online. Voice and request items will be checked daily.

Thursday, December 22, 2011

Request Tracker system unavailable Friday 9am-9:30am

The Request Tracker (RT) system will be unavailable tomorrow (Friday, Dec 23) starting at 9am to possibly 9:30am for a hardware upgrade. Sorry for the inconvenience.

Tuesday, December 20, 2011

Problem authenticating?

Early this afternoon there was a problem with authenticating to some services (ie. Open Network Administrator, Request Tracker). Most or all should now be resolved. Sorry for the inconvenience.

Contact the Information Systems & Technology Helpdesk at x44357 if you are still experiencing issues.

Update: resolved by 1:10pm.

Tuesday, December 20, 2011

Davis Centre Library IT helpdesk extends its reach

Information Systems & Technology, Housing and the Library are pleased to announce as a pilot project, a new service for Waterloo students, staff or faculty.

Starting on January 3rd in the Davis Centre Library, IT helpdesk services will be offered in the evening and on the weekend. The IT helpdesk will be open Monday – Friday from 4:30 pm to 8:30 pm, and on Saturday and Sunday from 12:30 pm to 8:30 pm.

Monday, December 19, 2011

JobMine will not be available between December 19 and 23

JobMine, the online system that Co-operative Education and Career Services (CECS) uses to help expedite the Waterloo recruitment process, will not be available between December 19 and 23 for a full week of planned maintenance. Says Olaf Naese, Communications and Public Relations Administrator for CECS,

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