News archive - July 2012

Tuesday, July 31, 2012

Remote desktop issue with your new office PC? Contact the CHIP.

If your recently imaged academic-support computer added into NEXUS is displaying the error message “Remote Desktop can’t connect to the remote computer for one of these reasons: …”, please contact the IST Service desk at x84357 for assistance.

Monday, July 30, 2012

NETWORK ALERT - 2012-08-01 - Wireless outage 7am-8am

Description: Wireless Firmware Update
Date: (YYYY-MM-DD) 2012-08-01
Start Time: 7:00am
End Time: 8:00am
Impact: Wireless outage
Submitted By: mverlis@uwaterloo.ca

Comment: The firmware of all wireless controllers is scheduled to be updated Wednesday August 1st at 7am. The process is expected to take 1 hour to complete the updates and multiple reboots.

Thursday, July 26, 2012

R: and T: network drive issues this morning

There are reports of failure to connect to R: and T: drive for workstations. The IST technical team are working on the problem and hope to resolve soon.

Sorry for the inconvenience.

Thursday, July 26, 2012

NETWORK ALERT - 2012-07-26 - Power Outage for SharcNet/Science- Resolved

Date: (YYYY-MM-DD) 2012-07-26
Start Time: 03:00
End Time: unknown
Impact: Sharcnet / Science Users
Submitted By: sbourque@uwaterloo.ca

Comment: There is a power outage in SharcNet this morning causing equipment to go offline starting at 3am, with the final systems losing power at 4am.

PlantOps is aware of the issue and are waiting for parts/people to arrive from London to repair it.

No ETA is known at this time.

Monday, July 23, 2012

NETWORK ALERT - 2012-07-23 - Unexpected Pharmacy Outage

Description: Unexpected Pharmacy Outage
Date: (YYYY-MM-DD) 2012-07-23
Impact: Network Down
Submitted By: daldwinc@uwaterloo.ca
Comment: The pharmacy network is currently experiencing an outage. During planned maintenance this morning, the building router failed to come back online after having its firmware upgraded. Network Services is investigating.

Dave Aldwinckle
IST Network Services

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