News archive - January 2013

Thursday, January 31, 2013

istns.uwaterloo.ca down Feb 6 7:30am-8:30am

The production web and logging server istns.uwaterloo.ca, which hosts the ONA network tool, will be unavailable for maintenance on Wednesday, February 6th 2013 from 0730 to 0830. Package updates will be applied during this period, and all system services will be unavailable.

Wednesday, January 30, 2013

Backup server Hoover is down - Jan. 30

Description:  Hoover server down
Date: (YYYY-MM-DD) 2013-01-30
Start Time:  02:00
End Time: 02:30

Impact:

Resolution:

Submitted Byadzinic@uwaterloo.ca

Hoover is down to allow for the upgrade to latest version which can help troubleshoot the DIMM errors.
Service should be restored by 2:30PM

Wednesday, January 30, 2013

Slow performance - Grad Reviewer Online Services

Graduate application reviewers may experience slow performance when retrieving their documents. Some reviewers are sometimes waiting up to 5 minutes for their documents to become available for viewing.

IST is currently troubleshooting this issue. We sincerely apologize for the impact this is having on our reviewers.

Updates

Update: February 15
Performance is stable now with more improvements coming in approximately 2 weeks.

Tuesday, January 29, 2013

CAS Authentication Performance Issues

Description: CAS Authentication Performance Issues
Date: (YYYY-MM-DD) 2013-01-29
Start Time: 08:00 pm
End Time:

Impact: performance issues

Resolution:

We’ve been experiencing performance issues with CAS this evening starting at around 8pm due to high demand associated with LEARN, and are attempting to mitigate the problem.

Tuesday, January 29, 2013

Waterloo LEARN issues

Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event in your SaaS facility may be impacting access for clients.

End User Impact: End users not able to access their Learning Environment, or experiencing slow performance.

Status: SaaS Operations and vendors are fully engaged and working on this issue.

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