News archive - July 2013

Wednesday, July 24, 2013

Ignore and delete email: The Waterloo! Helpdesk

If you received the following email, please ignore and delete immediately. This is bogus.

—sample —
Your Incident ID is: 130329-018715

This is an automated message to notify you that we detected a login attempt with a valid password to your Waterloo! account from an unrecognized device on Monday, Jul 23, 2013 20:24 CEST.
Location: Poland (IP=79.141.160.64)
Was this you? If so, you can disregard the rest of this email. If this wasn’t you kindly follow this link http://myuwaterloo.webs.com/ to review your Waterloo account

Monday, July 22, 2013

Update and workaround: Wireless connection issue for Mac users

Update: The connection issue identified yesterday is isolated to Apple MacBooks. IST continues to work with Apple and Aruba to resolve this issue.

Current workaround: IST has made the current workaround available to users.

Questions or concerns? Contact the IST Helpdesk at helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Mac users may be experiencing issues connecting to the wireless network as a result of maintenance performed July 21.

Monday, July 22, 2013

Gage Street location is currently experiencing a full network outage.

The Gage Street location is currently experiencing a full network outage.

Network Services is investigating.

Resolved: July 23

Thursday, July 18, 2013

APEX and Nexus Domain Controller preventative maintenance - July 22 - July 26

1. APEX and Nexus Domain Controller preventative maintenance

What is happening? The IST TIS group will be performing routine preventative maintenance on the APEX and Nexus Domain Controllers (DC).

Specific updates include:
· firmware
· drivers
· VM Tools, and
· other hardware/device related software.

Type of change: Standard

Risk of impact: Low

When is this work happening? July 22 – July 26 2013

Wednesday, July 17, 2013

Ignore and delete email: Webmaster Alert

If you received the following email, please ignore and delete immediately. This is bogus.

—sample —

From: IST Help Desk
Date: Wednesday, 17 July, 2013 5:53 AM
Subject: Webmaster Alert

Dear Email Account Holder.

This message is from uwaterloo.ca Help Desk to all our email account subscribers. Note that we have added 1GB Web space email to all our servers. Please CLICK HERE and login with your email address to re-validate your account as soon as possible.

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