News archive - August 2013

Wednesday, August 14, 2013

ResNet outages: Aug. 19th & 20th

What is happening? From Monday, August 19 – Tuesday, August 20 there will be recurring outages on the ResNet wireless and wired networks. These outages will vary in duration and location.

Start time: August 19 at 7:00 a.m.
End time: August 20 at 4:30 p.m.

ResNet specific questions or concerns: Please contact the ResNet Helpdesk at ext. 33538 or reshelp@uwaterloo.ca.

Tuesday, August 13, 2013

Waterloo Helpdesk phishing email - delete

If you received the below email, please ignore and delete. This is a phishing attempt.

--Sample --

From: Waterloo Helpdesk

Sent: Tuesday, August 13, 2013 8:44 AM

Reply To: Waterloo Helpdesk

Subject: IT Services

TO ALL EMAIL USERS.

Monday, August 12, 2013

DC Library helpdesk and Residence helpdesk closing for Spring term Aug 18th

Please note that both the DC Library helpdesk and the Residence helpdesk will close for Spring 2013 on Saturday August 17th at 8:30 pm as final exams are over on that day.

Regular operations for Fall 2013 start September 1st for the Residence helpdesk (for move in weekend) and September 3rd for the DC Library helpdesk. We will still be checking and responding to emails and voicemails for both helpdesks everyday (during business hours).

Friday, August 9, 2013

Quest unavailable 4:30pm Aug 16th to 8:30am Aug 19th

What is being done? Quest is being updated with the latest release of the application software.

Why is this being done? To apply the latest software fixes, and incorporate new features.

When is it being done? Quest will be going down at 4:30pm EDT Friday August 16th 2013.

What is the impact to Quest users? Quest will be unavailable from 4:30pm EDT Friday August 16th 2013 until 8:30am EDT Monday August 19th 2013.

Friday, August 9, 2013

Update: Jobmine unavailable: Aug 12

Update: Maintenance on the JobMine system is complete. JobMine is now available.


JobMine will be unavailable on Monday, August 12 beginning at 6 a.m. for routine maintenance.

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