News archive - April 2014

Monday, April 28, 2014

Request Tracker (RT) system upgrade - coming soon

What is happening? The “Request Tracker (RT)” system, used by many areas of campus, is being upgraded to the most recent version, RT 4.2 .

When is this happening? Tentative go live date  is a weekend in late May or early June. Any down time will occur during non-business hours; details will be communicated before the upgrade takes place.

Friday, April 25, 2014

LEARN unavailable - 2am April 28 to noon April 30

Waterloo LEARN will be unavailable from 2:00 AM on Monday, April 28th until approximately 12 noon on Wednesday, April 30th while we upgrade to version 10.3 (D2L). 

Thursday, April 24, 2014

Google Search Appliance update and reboot – April 24

What is happening? The Google Search Appliance will be updated to the latest 7.0 series release to pick up patches including ones for Heartbleed.

When is this happening? Thursday, April 24, 10:00 pm to midnight

What is the impact to websites? Search will be unavailable for two periods of approximately 15 minutes each when the appliance is rebooted. When the system is rebooting attempting to access the appliance via uwaterloo.ca/search or search.uwaterloo.ca will likely result a long pause followed by an error message.

Thursday, April 24, 2014

DC Library IST Service Desk closed April 25 - May 4

The DC Library IST Service Desk will be closing on April 25th for Winter 2014. Emails and voicemails will continue to be monitored and responded to.

The Service Desk will resume regular hours on May 5th at 8:30 am for Spring 2014.

Monday, April 21, 2014

Java 7 update 55 deployment – April 21

What is happening? Java 7 update 55 will be deployed to all academic support computers.

When is this happening? Monday, April 21 at 10 p.m.

What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved.

Questions/concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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