News archive - January 2015

Thursday, January 29, 2015

SharePoint issues - January 29 (resolved)

RESOLVED – 4:05 p.m. – All SharePoint services have been restored.

Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357 if you see any issues.

Thursday, January 29, 2015

Netapp maintenance – January 31

What is happening? We are encountering a Netapp bug with OSX 10.10 clients and documents failing to load. A fix will be applied to resolve this issue. This work will impact all clients using a file* share.

When is this happening? Saturday, January 31, between 7:00 a.m. and 8:00 a.m.

What is the impact? During the maintenance window there will be a 2 minute interruption in service, then approximately 10 minutes of service, then another 2 minute interruption of service.

Wednesday, January 28, 2015

Telephone (CallPilot) maintenance - January 28

What is happening? The support vendor for the telephone voicemail system (known as CallPilot) has identified some issues that need to be addressed.

When is this happening? Wednesday, January 28 between 6:30 p.m. and 8:30 p.m.

Impact of this work: There may be brief periods during the maintenance window when callers will not be able to access voicemail (to leave or pick up messages).

Monday, January 26, 2015

FlashPlayer upgrade - January 26

What is happening? The following software update (a critical vulnerability patch) will be deployed to academic support computers:

  • FlashPlayer will be upgraded to 16.0.0.296

When is this happening? Monday, January 26 at 11:00 p.m.

What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved.

Wednesday, January 21, 2015

Netapp storage maintenance - January 24

What is happening? File services currently using filed shares (R: drive) will be migrated to a new netapp file server.

When is this happening? Saturday, January 24, 8:00-10:00 a.m.

What is the impact? During the outage window, shares will be disabled at the current source, data will be synchronized to the new target, and then shares will be brought back online.

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