News archive - May 2015

Friday, May 29, 2015

WatIAM maintenance - June 1

Update: This work has been rescheduled for today (June 2) at 4:30 p.m.

What is the impact? WatIAM will be unavailable for approximately 10 min at this time.


What is happening? WatIAM will be taken offline for maintenance.

Why is this happening? WatIAM requires a restart to load new library versions it uses to communicate with MyHRInfo.

Wednesday, May 27, 2015

Request Tracker (RT) system upgrade - June 3

What is happening? The Request Tracker (RT) system is being tweaked to ensure that anyone cc’d on a new request is notified by email.

When is this happening? Wednesday, June 3, 7:30-8:00 a.m.

How does this impact you? If you are cc’d on a new request you will be notified via email, regardless of how the ticket was created.

What else should I be aware of?

Wednesday, May 27, 2015

Security warning: Last Warning !

What is happening? If you received the below email, please ignore and delete. This is a phishing attempt.

Reminder: Please forward suspicious email to soc@uwaterloo.ca and then delete it.

Tuesday, May 26, 2015

Bomgar upgrade - May 27 & June 3

What is happening? The Bomgar appliance hosting remotehelp.uwaterloo.ca will be upgraded to a new version.

When is this happening? Wednesday, May 27, 8:00 - 10:00 a.m. (version 14.3.2) and Wednesday, June 3, 8:00 - 10:00 a.m. (version 15.1).

How does this impact you? Bomgar will be unavailable during the upgrade windows.

Monday, May 25, 2015

Upcoming telephone system maintenance - June 26 to June 28

Monday morning (June 29th) - What do I do if my phone doesn't work?

Try this first.... Unplug the phone, wait 10 seconds and then reconnect it. That will force the phone to re-register with the server/PBX. 

For all telephone issues, please submit an incident report to request@uwaterloo.ca with the following details:

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