News archive - February 2016

Wednesday, February 24, 2016

Security warning: Phishing email identified - Feb 24

New phishing attempt to be aware of: Email from ‘helpdesk @ uwaterloo.ca’ with subject, Uwaterloo Webmail VERIFICATION SERVICES

Reminder: Be cautious of any suspicious email you receive. Under no circumstances should you open or extract unexpected zip files, run any files contained within the attachment, or click on links within the email. Doing so allows the malware access to your machine, which will render it unavailable until fixed. This process can take 1-2 business days.

Monday, February 22, 2016

SharePoint maintenance - Feb 24

What is happening? As part of the regular maintenance of IST services, Microsoft patches will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Wednesday, February 24. The process will begin at 8:00 p.m. and will take several hours for the updates to run.

Wednesday, February 17, 2016

Issue with networks behind campus firewall - Feb 17

RESOLVED: A denial of service attack against campus networks was identified as the source of the problem. The attack was blocked by IST and network service has been restored.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? All user networks behind the campus firewall appear to be slow and/or unreliable. IST is investigating and additional communications will be shared when available.

Wednesday, February 17, 2016

Quest maintenance - Feb 24

What is happening?  Quest application maintenance.

When is this happening?  Wednesday, February 24 between 6:00 and 11:00 a.m.

What is the impact?  During this time, Quest will be down and unavailable.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, February 11, 2016

JobMine maintenance - Feb 12 to Feb 17

What is happening? JobMine will be unavailable from Friday, February 12 at 4:30 PM until Wednesday, February 17 at 8:00 AM (EST) for Database and People Tools upgrades.

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