News archive - March 2016

Thursday, March 31, 2016

Issue with mailservices and Thunderbird - March 31

What is happening? Some mailservices users have experienced intermittent delays and failed connections when attempting to access their email account.

When is this happening? Issues were reported Wednesday, March 30 but may be ongoing for some users.

What is the impact? IST is investigating the cause of this issue. Additionally, we believe it may be triggering a problem with subscriptions in Thunderbird. IST recommends the following:

Monday, March 28, 2016

RESOLVED: Quest unavailable - March 28

RESOLVED: Quest service has been restored.

Thank you for your patience.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Quest is temporarily unavailable.  IST is aware of the situation and is working to restore service as soon as possible.

Additional communications will be shared when available.

Thursday, March 24, 2016

myHRinfo unavailable - March 28

myHRinfo will be unavailable on Monday, March 28 from 6:00 to 8:00 a.m. for scheduled maintenance.

Monday, March 21, 2016

Symantec Endpoint Protection (SEP) upgrade and important note - March 23-25

What is happening? Symantec Endpoint Protection (SEP) will be upgraded on un-managed computers.

When is this happening? The install date and time is randomly determined, but will happen between March 23-25. Users may defer the upgrade up to one day.

What users need to do: Install the new version when prompted by SEP.

Impact: This update requires a restart. 

Monday, March 21, 2016

SharePoint maintenance - March 22

What is happening? As part of the regular maintenance of IST services, Microsoft patches will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Tuesday, March 22. The process will begin at 8:00 p.m. and will take several hours for the updates to run.

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