UPDATE: After further investigation after a failover to our backup node, access to mailboxes is not working. Calls to menus are working as expected (that were previously not working), but users are unable to access their voicemail boxes. Voicemails that are left are just producing static and not the message itself. Communication with the support vendor is in progress and further updates will be provided shortly.
What is happening? All Request Tracker (RT) tickets that have been ‘Resolved’ or ‘Rejected’ for more than 8 years will be deleted; this will be done on a regular basis. (Note: ‘Resolved’ and ‘Rejected’ refer to RT ticket statuses.)
What is happening? The MySQL service Recondo will be offline while IST performs system maintenance.
When is this happening? Tuesday, February 21 from 7:00 to 8:00 a.m.
What is the impact? Most web applications on Strobe will not be able to access the MySQL Recondo database during the maintenance window. Sendit and the CECA paging application will also be unavailable during the maintenance window. The WCMS will not be impacted.