News archive - September 2017

Thursday, September 7, 2017

Request Tracker (RT) maintenance and down time – September 7

What is happening? The Request Tracker (RT) system will be offline for system maintenance. During this time, we will be applying operating system patches and increasing capacity of the server.

When is this happening? Thursday, September 7 from 10:00 to 11:00 p.m.

Thursday, September 7, 2017

UPDATE: Campus Wi-Fi issues - September 7

UPDATE: The issues with the campus Wi-Fi have created sporadic connectivity issues for users attempting to connect to eduroam. IST has restored service but reoccurrence is likely until a solution is determined with the vendor. We are currently communicating with the vendor to determine a permanent solution. Additional information will be shared when available.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, September 6, 2017

Request Tracker (RT) delays resolved – September 5

What is happening? The Request Tracker (RT) system experienced delays in ticket creation (via email) and delays in notifications being sent out. This issue has been resolved and the RT system and all queues should be up to date.

Note: This did not impact ticket creation within the RT system itself (only tickets created via email).

When did this happen? Tuesday September 5, mid-morning to approximately 2:30 p.m.

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