News archive - April 2018

Thursday, April 19, 2018

Request Tracker (RT) email notifications issues resolved – April 19

What happened? Due to an internal server issue on the Request Tracker (RT) system, email notifications were not being delivered. This issue has now been resolved. We apologize for the inconvenience and appreciate your patience.

When did this happen? Wednesday, April 18 from 11:00 a.m. until 9:20 a.m. on Thursday, April 19

Wednesday, April 18, 2018

RESOLVED: Request Tracker (RT) currently unavailable – April 18

RESOLVED: The issues with the Request Tracker (RT) system have been resolved and the system is now available. We apologize for the inconvenience and thank you for your patience.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, April 12, 2018

RESOLVED: @edu.uwaterloo.ca email accounts unable to receive email

RESOLVED: All issues have been resolved and accounts should be functioning normally.

Persisting issues or questions? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, April 9, 2018

WatIAM unavailable April 9-12 for system upgrade

What is happening? The identity management system known as WatIAM will be replaced. This foundational work is part of a multi-year program to update campus identity and access management services. 

When is it happening? Monday, April 9 at 4:30 p.m. until Thursday, April 12 at 8:00 a.m.

What is the impact? The WatIAM system will be down and unavailable to clients during the upgrade process.

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