News archive - May 2018

Wednesday, May 9, 2018

RESOLVED: Lynda.com unavailable

RESOLVED: The issue has been resolved and access to Lynda.com has been restored.

Questions or persisting issues? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? An issue is preventing users from accessing Lynda.com. After attempting to log in, users are returned with a “Permission denied” message indicating they authenticated, but do not have access to the resource.  

IST is investigating. Thank you for your patience.

Tuesday, May 8, 2018

Professional development with a twist: Building a Community of Practice

IST’s Portfolio Management Group (PMG) is excited to announce the launch of their new professional development series, Project and Portfolio Management Community of Practice (PPM CoP). These unique sessions offer participants an opportunity to learn more about key aspects of project and portfolio management while tying in often overlooked and unexpected facets of this work, such as planning and prioritization, key performance measurement, emotional intelligence, policies and trends, and organizational change management.

Friday, May 4, 2018

Changes to software purchasing impacting faculty and East Campus 2 service desk location

What is happening? Effective immediately, the following two changes to software purchasing will take effect:

Thursday, May 3, 2018

SharePoint upgrade: Changes to your SharePoint site

Please note: This news item will be updated as issues are resolved.

Resolved issues update (Wednesday, May 30 at 9:00 a.m.)

Wednesday, May 2, 2018

RESOLVED: Email delivery issues – April 27 and 28

RESOLVED: On May 2, IST contacted the users who were impacted by the April 27-28 email delivery issue and have identified and resolved the root cause of this issue.

Questions? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? During the below timeframe there were issues that affected email delivery to @uwaterloo.ca accounts, or through @uwaterloo.ca. Examples include:

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