News archive - June 2018

Friday, June 29, 2018

Email delivery delay issues resolved – June 29

What is happening? Emails being sent to edu.uwaterloo.ca accounts had been delayed due to Microsoft throttling our connections. IST has worked with Microsoft to resolve this issue and all queued emails will be delivered shortly.

Why did this happen? Emails were initially delayed due to excessive amounts of spam being sent to edu.uwaterloo.ca from compromised accounts.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Friday, June 29, 2018

RESOLVED: All WCMS sites unavailable – June 29

RESOLVED: All WCMS production sites, as well as forms sites and feds.ca, should now be working as expected. We apologize for the inconvenience.

Persisting issues or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Thursday, June 28, 2018

Email delivery delays - June 28

What is happening? Users have been experiencing delays in email delivery from University of Waterloo email accounts due, in part, to the disabling of TLS 1.0. IST has implemented a workaround and the backlog of queued emails are now being delivered.

Important note: As well as this current issue, we are still seeing email delays due to the blacklisting problem from the previous week. For more details see: Email from @uwaterloo.ca blacklisted

Wednesday, June 27, 2018

Mailservices issue due to disabling of TLS 1.0 – June 26

UPDATE: The scan-to-email feature on Xerox AltaLink model printers is currently not working due to the disabling of TLS 1.0 on Tuesday, June 26. Emails are currently not being delivered.

What is being done to fix the issue? Retail Services is currently modifying the settings on printers as they are able to. Once the settings are updated, the scan-to-email feature should resume working as expected.

Friday, June 22, 2018

UPDATE: WCMS search issues – June 22

UPDATE: We will be re-implementing the search pop-up function this afternoon starting at 3:00pm. It will be pushed out to the main uwaterloo.ca site first, and will be gradually pushed out to all other WCMS sites afterwards. It may take a couple of hours before all sites have the pop-up search restored.

A third-party script was causing issues with the pop-up search; this issue has now been resolved. If you are still seeing the error message, you may need to clear your browser cache.

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