News archive - September 2018

Wednesday, September 26, 2018

Skype for Business: Polycom VVX firmware update – September 27

What is happening? If you are using a Polycom VVX IP Phone, there is new firmware (v5.8.0) to apply that addresses multiple bug fixes, new features, and increased security. This update will also include an update to version 3.8 for the Polycom BtoE software installed on IST managed Windows workstations.

When is this happening? Thursday, September 27 at 4:30 p.m.

Wednesday, September 26, 2018

RESOLVED: Rogers issue impacting UWaterloo customers

What is happening? Rogers is experiencing an outage that is impacting University of Waterloo Rogers customers.

What is the impact?

  • Calling from on-campus to Rogers cell phones is not working (caller will hear busy signal)
  • Rogers cell phone users are unable to reach non-Rogers numbers, including campus (caller will hear busy signal)
  • Rogers to Rogers calls are working

Additional information will be shared when available, or once Rogers has resolved the issue.

Wednesday, September 19, 2018

RESOLVED: Campus virtual private network (VPN) unavailable

RESOLVED: This issue has been resolved and the campus VPN is available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Users are currently unable to log in to the campus VPN at cn-vpn.uwaterloo.ca.

IST is investigating.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, September 18, 2018

Change to graduate student access to systems/services

What is happening? As of January 1, 2019, graduate students not paid by Human Resources will no longer be included in the employee security group. All graduate students are in the IdM-SA-Graduate Studies security group.

Action required: If you control access to a system(s) that includes graduate students, you may need to allow access to all grad students via this security group, instead of using the employee status.

Monday, September 17, 2018

SharePoint 2016 - new documentation and training available

Update: A second SharePoint 2016: Under the Hood seminar has been added.

Seminar details: Thursday, October 18 at 10:00 a.m., East Campus 5 (EC5) 1111

This seminar will include:

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