Friday, December 13, 2019

Changes to Wiki source editor default settings - December 18

What is happening? As part of the next Confluence upgrade, the feature that allows editing of Wiki pages at the source level (HTML editor) will transition to being available by request only in order to enhance user experience.

When is this happening? Wednesday, December 18. 

How do I request access? Please submit an RT to rt-IST-CS-WikiJIRA@rt.uwaterloo.ca

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Friday, December 13, 2019

Resolved: Campus fax server unavailable - December 13

Resolved (Dec 12, 11:00 a.m.): The campus fax server is now available. Users who sent an outgoing fax during the outage should have received an error message via email. Inbound faxes should have received a 'target number not available' error. 


What is happening? The campus fax server is currently unavailable. IST is investigating. 


Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Wednesday, December 11, 2019

Decommissioning use of the Central Authentication Service (CAS) - December 16

What is happening? Information Systems & Technology (IST) is leading an initiative to decommission the Central Authentication Service (CAS). As part of this initial work, CAS will be reconfigured to prevent new applications from using the service.
 
Why is this happening? 

  • Our CAS installation is in a deprecated state.
  • CAS is currently available for use by anyone on any website or application; reconfiguring the service will allow IST to prevent unknown or unapproved use of CAS.
  • Active Directory Federation Service (ADFS) is the recommended web-based authentication service and provides single sign-on access to University systems. All applications/websites should use ADFS moving forward.

When is this happening? The reconfiguration of CAS will occur on Monday, December 16 at 2:00 p.m.
 
What is the impact? No impact is expected.

Wednesday, December 11, 2019

Virtual Desktop Infrastructure (VDI) and license server restart - December 22

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. 

When is this happening? Sunday, December 22 from 10:00 a.m. to 2:00 p.m.  

What is the impact? Users’ private VDIs will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

  • SPSS
  • MATLAB
  • Comsol Multiphysics
  • SAS
  • Quest 
  • ArcGIS 

Work should be saved frequently to avoid data loss.

Additional resources:

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Monday, December 9, 2019

Workday and Quest moving to ADFS authentication, will support single sign-on - Dec 11

What is happening? 
  • Workday and Quest will be moving to Active Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
  • Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit the IST Single sign-on website to learn more.
When is this happening? Wednesday, December 11.
 
What do users need to do? When logging into Workday or Quest:
  • On the Sign in page, enter your watiam-userid@uwaterloo.ca and click Next
  • If prompted to choose an account, choose ‘Work or school account’
  • Enter your WatIAM password
  • If you have opted in to two-factor authentication (2FA), or are a Human Resources/Quest administrator, you will receive a 2FA authentication prompt.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 
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