Friday, December 20, 2019

Akindi maintenance - Dec 28-29

What is happening? Akindi will be down for maintenance.

When is this happening? December 28 at noon until December 29 at noon.

What is the impact? During this time, instructors will be unable to:

  • log in to Akindi
  • create/edit assessments and answer keys
  • download and upload test sheets
  • or access results

A maintenance message will also be posted in Akindi.

Thursday, December 19, 2019

Reclaiming friendly email addresses - December 19

What is happening? Some friendly email addresses have been reset and need to be reclaimed in WatIAM. 
 
What do users need to do? Please login to WatIAM and reclaim your friendly email if necessary: https://idm.uwaterloo.ca/watiam/.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
Wednesday, December 18, 2019

Cisco Webex Teams email clarification - December 18

What is happening? The email below was inadvertently sent out earlier today. Please note that this email is not spam or malware. We apologize for any confusion this may have caused. 

Wednesday, December 18, 2019

Resolved: WatIAM unable to connect to Nexus - December 18

Resolved (December 18, 11:30 a.m.): WatIAM has reconnected to Nexus. Users are able to make changes in WatIAM again. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 


What is happening? WatIAM is currently unable to connect to Nexus. IST is investigating. Further communication will be sent out once the issue is resolved. 

What do users need to do? Users should avoid making changes in WatIAM at this time as the changes will not be updated in the Nexus directory. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 

Tuesday, December 17, 2019

Deployment of Office 365 ProPlus (Windows desktop applications)

Update (Jan 15):

What is happening? Users installing Office 365 Pro Plus during the day may experience installation failure on first attempt.  

What do users need to do if installation fails? If the installation fails on its first attempt:

  • It will automatically retry and run successfully, but you may prefer to force a retry to speed up the process:
    • To force a retry, open the Software Centre > click on “Licensed – Microsoft Office 365 ProPlus” > select Retry.

Installation notes: 

  • It is recommended to run the installation at the end of the day as the process takes time.
  • After Office 365 Pro Plus is installed, Office taskbar shortcuts (e.g. Word, Excel, Outlook, etc) will need to be re-created:
    • Remove old shortcuts: Click on shortcut(s) (if present) > right-click the icon > left-click on ‘Unpin from taskbar’.
    • Add new shortcuts: Open the app(s) you would like taskbar shortcuts to (including Word, Excel, Outlook, Skype for Business, etc.) > right-click on the app icon in taskbar > select 'Pin to taskbar'.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? IST is deploying Office 365 ProPlus (desktop) to Academic Support Windows computers. 


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