News archive - April 2019

Tuesday, April 30, 2019

Pilot initiative to improve IST support and evaluate use of existing IT Service Management (ITSM) tools

What is happening? IST is planning an internal review of IT Service Management (ITSM) tools and processes that will evaluate whether existing resources could be better leveraged to provide a more robust solution for the ITSM needs of campus. 
 
Monday, April 29, 2019

University of Waterloo website search function updates - May 5

Update: This temporary search tool does not support Internet Explorer. Please use Chrome, Firefox, Safari, or Microsoft Edge as an alternative browser. 

What is happening? The University of Waterloo website search function will be temporarily replaced with a simplified, interim search tool.  
Thursday, April 11, 2019

SharePoint reporting services unavailable - April 11

Update: SharePoint reporting services are now working.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Friday, April 5, 2019

Virtual Desktop Infrastructure (VDI) and license server restart – April 7

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1 & 2, licsrv4 & 5, vdisrv1 – 6, rdsvdisrv1-4 and vdishsrv1-33.
 
When is this happening? Sunday, April 7 from 10:00 a.m. - 3:00 p.m.  
Thursday, April 4, 2019

Exam scanning availability during April 2019

What is happening? During the winter 2019 exam period (April 10 - April 26 inclusive), IST will host drop-in hours for exam scanning and processing. Clients may continue to book appointments for this service if preferred.
 
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