News archive - June 2019

Thursday, June 27, 2019

Two-factor authentication (2FA) for WatIAM Help Desk Administrators - August 1

What is happening? Two-factor authentication (2FA) is being enabled for WatIAM Help Desk Administrators.
 
Why is this happening? To continue to ensure the integrity of accounts and identity data at Waterloo.
 
When is this happening? After 10:00 a.m. on Thursday, August 1, 2019.
 
What do users need to do? Help Desk Administrators will require a 2FA account by August 1.
 
  • I am already enrolled in 2FA. No user action is required.
Monday, June 24, 2019

RedHat Enterprise Linux 6 (RHEL 6) server upgrade and maintenance - June 24

What is happening?  IST managed RedHat Enterprise Linux 6 (RHEL 6) servers will be upgraded, replaced or decommissioned.
 
When is this happening? Monday, June 24, 2019 until complete.
 
Why is this happening? Vendor support for RedHat Enterprise Linux 6 (RHEL 6) is ending on November 30, 2020. After support ends, security fixes and other patches will no longer be available for RHEL 6.
Monday, June 24, 2019

Changes to Skype phone calls - June 25

Update (June 26): Due to the Skype phone configuration rules made on June 25, users are no longer required to dial a '6' in front of phone numbers. This applies for all outgoing calls and call forwarding rules, doing so will result in an unsuccessful call. 

What is happening? The Skype phone configuration rules are changing in order to provide users with an improved call experience:

  • Configuration rules will be changed to add a '6' only at the time an outgoing call is being made. 
  • Skype currently adds a '6' in front of all incoming and outgoing calls. 
  • The Session Timer feature on the Skype trunks will be enabled
When is this happening? Tuesday June 25, starting at 10:00 p.m.
Friday, June 21, 2019

Email security alert - June 21

What is happening? The IST security team has been made aware of a phishing attempt on uwaterloo.ca email accounts. An email was sent by a malicious third-party posing as the Finance department, asking recipients to click on a link to view payroll information.

If you receive an email that asks you to verify and renew your account, please do not click on any links or open attachments and delete the email. Contact soc@uwaterloo.ca if you followed any links that may have been in the email. 

Note: IST has removed the email from the inboxes of affected individuals.

When did this happen? The phishing attempt occurred on Thursday, June 20 at approximately 7:00 p.m. 

Reminder: Be cautious of any suspicious email you receive. Under no circumstances should you open or extract unexpected zip files, run any files contained within the attachment, or click on links within the email.

Monday, June 10, 2019

Phones rebooting unexpectedly - June 10

What is happening? Some Avaya IP phones may not be working properly due to network connection issues. 

Why is this happening? This morning a firmware update went out to all Avaya IP phones. Some phones are experiencing issues as a result of this update.  

What do users need to do? If you notice that your phone is not working properly, physically unplug the network connection from the back of the phone (the cable that goes from the wall to the phone) and plug it back in to force a reboot. Your phone will be upgraded and the issue should be resolved.

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