News archive - June 2019

Thursday, June 6, 2019

Waterloo Photos: improved access and WCMS integration

What is happening? IST is pleased to announce the launch of two new Waterloo Photos features: On the fly access and Waterloo Content Management System (WCMS) integration. 


On the fly access:  

  • The "on the fly" feature will allow Waterloo employees to access the Waterloo Photos service without needing to submit a request for access, and without needing to belong to an established (Waterloo Photos) org unit. On the fly access will allow these users to view assets that are in the View and Download Only access level (i.e. no restrictions on download and use).  

WCMS integration: 

  • Digital assets from Waterloo Photos can now be added to many of the content types within the WCMS (e.g. Web page, Blog, Person profile) when using the Listing page image or Upload an image upload options in the supported content types. 

Wednesday, June 5, 2019

Resolved: Request Tracker (RT) email notifications not delivering – June 5

Resolved (June 6, 10:34 a.m.): The RT comments and correspondence email notification issue has been fixed. Users should log in to rt.uwaterloo.ca to review their queues for any new tickets or comments that may have been added since June 5.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

 
What is happening? Email notifications for Request Tracker (RT) comments and correspondence are currently not delivering to recipients. IST is working to resolve this issue. We apologize for the inconvenience and appreciate your patience. Additional communication will be sent when the issue is resolved.
 
What is the impact? This is only affecting the RT comments and correspondence email notifications. Tickets are still able to be created and ticket creation email notifications are still being sent. 
 
Wednesday, June 5, 2019

Two-factor authentication (2FA) implementation across campus

What is happening? Information Systems & Technology (IST) recently kicked-off a project to facilitate the implementation of two-factor authentication (2FA) across campus. 
 
How 2FA works: Logging into 2FA protected sites and applications is as simple as accepting a notification on your phone, plugging in an authenticator, or entering a PIN from a text message or phone call. 2FA at Waterloo is powered by DUO. 
 
Recommended option: The DUO mobile app is the recommended second factor solution for campus. The mobile app is very easy to use and provides the highest level of security of the available 2FA options. However, employees who would prefer not to download and use the DUO mobile app on a personal device may request an authenticator from IST. 
Monday, June 3, 2019

Resolved: Degraded connectivity to IST data center - June 3

Resolved (June 3, 4:17 p.m): A core router was reloaded and the issue has been resolved. 


What is happening? There is degraded connectivity to an IST data centre. IST is currently investigating.

What is the impact to users? Users may be unable to access internal applications including network drives, Nexus logins, and RT. 

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