News archive - August 2019

Wednesday, August 28, 2019

RT offline earlier this morning - August 28

What is happening? The Request Tracker (RT) system was offline from approximately 7:00-7:30 a.m. this morning.

What is the impact? Any tickets submitted during this time were queued and have since been processed.

Questions or persisting issues? Please contact the IST Service Desk, or ext. 44357.

Tuesday, August 27, 2019

Summer 2019 issue of the IST Newsletter now available!

The summer 2019 issue of the IST Newsletter is now available. Read about the O365 employee email investigation; the new AI chatbot; how residence rooms are allocated; our new IT video series; the important of strong passphrases; and more!

Monday, August 26, 2019

Launching new campus emergency notification tool – WatSAFE desktop notification

What is happening? The University’s current emergency desktop notification tool, UW Emerge, will be replaced with a new tool called WatSAFE desktop notification.   

Why is this happening? The existing desktop notification tool was developed by University employees several years ago, and while it has worked well in the past, IST no longer has the inhouse resources to modify and fully support the tool. Also, the new macOS no longer supports 32-bit applications, a change that prevents new users from downloading UW Emerge to their Mac machines.  

Friday, August 23, 2019 – SSH fingerprint change

What is happening? Due to the University’s version control system ( upgrade on August 20-22, the SSH fingerprint of the host has changed. 

What do users need to do?  If you use and are receiving warnings (e.g. WARNING: POSSIBLE DNS SPOOFING DETECTED! WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!), delete your stored SSH fingerprint for by doing one of the following:
  • ssh-keygen -R
  • edit your known_hosts file and remove the existing entry for
Questions, concerns or assistance needed? Please contact the IST Service Desk, or ext. 44357.
Thursday, August 22, 2019

Building the Next Waterloo Content Management System (WCMS) project website now available

What is happening? Information Systems & Technology is excited to announce a website for the Building the Next WCMS project.  
Why is this happening? The Waterloo Content Management System (WCMS) is the centrally supported website creation and maintenance tool at the University of Waterloo and uses an open source product called Drupal as its foundation. The current version of our websites, "WCMS 2", are built using Drupal 7, which will reach end-of-life in 2021, meaning it will no longer be supported by core maintainers with fixes, security releases, or enhancements. The next version of our websites, "WCMS 3", will be built in the newest available version of Drupal, Drupal 8.  
This project will manage the redevelopment of WCMS 3, and this new site will be used to share project information and updates on the work being done to "build the next WCMS". 
What you’ll find: Whether you’re a site manager, a content maintainer or you simply browse Waterloo websites for content and information, your feedback and input as we build WCMS 3 is important to us. Visit the site to:  
  • Learn more about the initiative  
  • Review the current project timeline 
  • Read the Blog for updates from our web development team  
  • Submit any questions, comments, or feedback you may have about this work via the feedback form 
We’ll highlight two blog posts this month. The first, an introduction to the project by Joe Kwan, manager, web development and the second, a summary of the WCMS user experience survey that was conducted earlier this year. To view the new website, please visit:
Questions or concerns? Please submit using the project feedback form, or send directly to Joe Kwan,
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