News archive - November 2019

Friday, November 29, 2019

Resolved: SharePoint unavailable - November 29

Update (Nov 29, 4:00 p.m.): Some SharePoint sites may still be unavailable. IST is aware of the issue and is investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Resolved (Nov 29, 3:00 p.m.): Service has been restored and SharePoint is now available. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? SharePoint is currently unavailable. IST is investigating the issue.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, November 28, 2019

Fall 2019 issue of the IST Newsletter now available!

The Fall 2019 issue of the IST Newsletter is now available. Read about the new multiple-choice exam processing service, Akindi; take behind the scenes look at the ITMS Media Production Studio; learn about our first cyber security pop-up booth; read about the desktop alert tool; and more! 

Thursday, November 28, 2019

Wireless network service degraded - November 28

Update (Nov 29, 9:30 a.m.): Maintenance was performed on the wireless infrastructure between 7:00 a.m. and 8:00 a.m. this morning. There have been no new reports of network performance issues. IST will continue to monitor the situation. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The campus wireless network is experiencing degraded service. Users may experience slow connection speeds or failure to connect to networks. IST is investigating the issue with the vendor.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, November 27, 2019

Improving student name usage experience on campus – Impact to employees

What is happening? In response to feedback from students, the “Improving Student Name Usage” project was initiated in May 2019. The aim of this project was to allow students the opportunity to use a chosen/preferred first name broadly on campus, while retaining their legal first name on tax receipts and official documents.
Tuesday, November 26, 2019

Resolved: Wireless network service degraded - November 26

Resolved (Nov 27, 8:55 a.m.): The campus wireless network issue has been resolved; a device reboot appears to have cleared the issue. No additional wireless interruptions were reported after 7:00 p.m. last night. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The campus wireless network is experiencing degraded service. IST is currently investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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