Wednesday, February 26, 2020

Quest unavailable for scheduled maintenance - March 4

What is happening? Quest will be unavailable on Wednesday, March 4 from 6:30 a.m. - 8:30 a.m. due to scheduled maintenance.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, February 25, 2020

Microsoft Teams channel messages not appearing - February 25

What is happening? Users may not be able to view new Microsoft Teams channel messages in the channel window despite receiving activity feed notifications about new messages. A ticket has been opened with the vendor to investigate. 

What do users need to do? Users can attempt to resolve the issue by signing out and back into Teams. Please note the issue may reoccur even after signing out. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, February 24, 2020

Resolved: Wireless connectivity issues - February 24

Resolved: A stale configuration profile is the cause of the remaining issues and requires user intervention to resolve. 

What do users need to do? Users need to remove saved eduroam network profiles from their device in order to re-connect to the wireless network: https://uwaterloo.teamdynamix.com/TDClient/1804/Portal/KB/ArticleDet?ID=99040

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The eduroam SSL certificate was renewed as announced on Friday February 21. The new configuration did not load on two of the wireless authentication servers which presented some users with the expired certificate. The expired certificate issue has been resolved, however some users are still unable to connect. IST is continuing to investigate. Users are encouraged to open a support ticket by emailing rt@uwaterloo.ca.

What is the impact to users? Users may have issues connecting and authenticating to the wireless network. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, February 24, 2020

Transitioning IST IT knowledge base and project management tools to Atlassian – February 27-28

Please share this message with employees in your faculty or unit.
 

What is happening? Information Systems & Technology (IST) is transitioning its current IT knowledge base and project management toolset from TeamDynamix (TDX) to Atlassian. The knowledge base will use Atlassian’s content collaboration tool, Confluence, while IST project management processes will be supported by the project management and issue tracking tool, Jira. 

Wednesday, February 12, 2020

Mailman unavailable during scheduled upgrade - February 26

What is happening? Mailman, the software used to manage email mailing lists, will be upgraded to version 2.1.30.

When is this happening? Wednesday, February 26 from 3:00 p.m. to 6:00 p.m.

What is the impact? Mailman will be unavailable during the maintenance window. Messages will be queued until the upgrade is completed. Users may experience delays in message delivery but there will be no loss of messages.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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