Monday, December 21, 2020

WatVote upgrade and downtime - December 21

What is happening? WatVote will be temporarily unavailable while the server is upgraded.

When is this happening? Monday, December 21 from 7:00 p.m. to 9:00 p.m. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, December 15, 2020

IST Service Desks holiday closure 2020-2021

All IST service desks will be closed from December 24, 2020 to January 3, 2021. Regular business hours will resume on January 4, 2021. 

Wednesday, December 2, 2020

External email delivery delay issues resolved - December 2

What is happening? Emails from external email addresses were not being delivered to UW email addresses due to a Proofpoint configuration change. 

  • This affected email messages from RT, LEARN, and other services outside of Exchange/O365 sent today between 9:30 a.m. - 11:30 a.m.
  • The Proofpoint configuration change was rolled back at 11:30 a.m., which allowed the delayed messages to be delivered successfully.

No messages were dropped or bounced. All delayed emails should now be delivered to the intended recipient.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, December 2, 2020

Shibboleth server upgrade from version 3.4.7 to version 4 - December 9 and December 16

What is happening? Shibboleth SAML identity provider (idp.uwaterloo.ca), one of the University’s application authentication tools, is being upgraded from version 3.4.7 to version 4. 

When is this happening? The upgrade to version 4 will take place on the dates below: 

  • Wednesday, December 9 at 10:00 a.m. 
  • Wednesday, December 16 at 10:00 a.m. 

What is the impact? Users may be unable to log in to Shibboleth supported applications after the upgrade. 

What do users need to do? Owners of Shibboleth supported applications should test each application’s authentication after the maintenance times above. Any issues found during testing should be reported to rt@uwaterloo.ca

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357

Thursday, November 26, 2020

IST Service Desk request forms moving to Jira Service Management - November 30

What is happening? Requests submitted using the request forms below will be managed by Jira Service Management (formerly known as Jira Service Desk) instead of RT:

When is this happening? Monday, November 30.

What is the impact for users? Ticket notifications for Jira Service Management requests will come from jira@uwaterloo.atlassian.net instead of rt@rt.uwaterloo.ca. Users will be able to view their submitted tickets in the Jira Service Management Portal (https://uwaterloo.atlassian.net/servicedesk/customer/portal/2).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

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