News archive - January 2020

Thursday, January 23, 2020

Resolved: Microsoft Teams messages not sending - January 23

Resolved (Jan 23, 1:00 p.m.) : Users should be able to send and receive Microsoft Teams messages again. Please try restarting the Microsoft Teams client if you are having persisting issues.

What is happening? Users may be unable to send Microsoft Teams messages as a result of a Microsoft DNS issue. IST is investigating with the vendor. Further communication will be sent out once the issue is resolved.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, January 22, 2020

Resolved: Quest unavailable - January 22

Resolved (Jan 22, 9:50 a.m.): Quest is now available, users should be able to login. The system was down from approximately 8:00 am to 9:45 am.


What is happening? Quest is currently unavailable. IST is investigating. Further communication will be sent out once the issue is resolved.  

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, January 21, 2020

Test of the campus emergency communication system - Jan 28

What is happening? We will be testing the University’s campus-wide emergency communication system. 

When is this happening? Tuesday, January 28 at 2:15 p.m.                                              

What is the impact? Emergency communication channels being tested include: 

  • Tweets to @UWaterloo and @WatSAFEapp 
  • WatSAFE mobile app 
  • The ‘WatSAFE Desktop Notification’ on-screen pop-up for desktops and laptops 
  • Portal alerts and push notifications 

Messaging: The message displayed will read “TEST of the UW Emergency Notification System. During an actual emergency or threat you would receive instructions. No action is required.” More information regarding the emergency would be available at alert.uwaterloo.ca

Approximately 15 minutes after the test activation message is sent, a deactivation message will display, “The test of the UW Emergency Notification System is complete.” 

In the event of a real emergency during this test, please contact Police Services at 519-888-4911, or ext. 22222. 

Be sure to install the WatSAFE app on your device and WatSAFE Desktop Notification tool on your desktop/laptop to receive this test message, and more importantly, to stay informed of campus emergency situations. Visit the WatSAFE website for more details. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Friday, January 17, 2020

Updates to Jira functionality – February 2020

What is happening? Jira will be updated to have more project management functionality. Users may see changes in the Jira user interface.

When is this happening? 

  • Changes to the Jira dev environment will be available for review between Monday, February 3 and Wednesday, February 5. 
  • Changes to Jira will be implemented in production in mid February.

Interested in previewing the changes?

  • Users can preview updates in the dev environment on the dates specified above.
  • Users can request a test project by submitting a request to rt-ist-cs-wikijira@rt.uwaterloo.ca 

Note: Please submit any feedback for changes you would like to be considered by Wednesday, February 5. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, January 16, 2020

Shutdown of legacy UWDIR system (ego.uwaterloo.ca) - February 13

What is happening? The legacy UWDIR system (ego.uwaterloo.ca) is being shut down.

When is this happening? Thursday February 13, 2020 at 10:00 a.m.

Why is this happening? The system is out-of-date and legacy applications have all been migrated to newer systems.

What do users need to do? Users who use ego.uwaterloo.ca to get class lists should transition to using Quest or Grouper.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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